Technical Support Specialist
Our client has been saving lives for over 40 years as a market leading provider of vehicle safety systems. They are an innovative company being the first to market with a number of products and continue to expand the technologies & services offered. They take pride in the outstanding customer support provided around the globe on their full portfolio of products which range from simple reversing alarms through to complex mobile digital recorders with remote connectivity over mobile data networks or Wi-Fi.
Due to their continuous growth they have continually exceeded their commercial targets which has created the need for a new role within the Engineering team. They are offering an opportunity for an individual who has excellent customer service skills and technical knowledge to join as the Technical Support Specialist. This will be an office based role within the Engineering department, you will be the first point of contact for customers to provide technical support, product knowledge and manage customer queries supported by the technical data and their Engineers. Key Responsibilities: • 1st line technical support • Providing exceptional customer service • Managing all incoming calls and emails for technical support and advice • Pre sales technical support • Troubleshooting customer technical issues • Maintain and develop the FAQ database • Develop the departments technical support capabilities and systems • Support the AEM on training programs for internal and external customers • Build strong relationships with customers and colleagues • Administration of their cloud based mobile digital recorder data services The ideal candidate will be required to have a minimum of 3 years' experience in a customer support role with a technical focus. A qualification or training in a technical services field preferably within the automotive industry will be essential. An ability to demonstrate good level of DC circuit knowledge, computer application skills and have a methodical approach to fault finding and problem solving.
Renato Recruitment is acting as an Employment Agency for this vacancy.