IT Support Engineer
IT Support Engineer Newtownabbey £28k-£35K
Clemence Rogers is working in partnership to recruit an IT Support Engineer based in Newtownabbey.
*Install, configure, troubleshoot, support and maintain ICT equipment, e.g. PCs, Servers, Smart Phones, Routers, Switches, Printers, Copiers and Fax machines.
*Install and upgrade application software and databases onto PCs and Servers, working closely with suppliers where necessary.
*Provide support for business applications, troubleshooting software and hardware problems and liaising with suppliers where necessary.
*Provide advanced support for Microsoft Windows and Office.
*Maintain and develop the Active Directory, including Group Policies.
*Maintain and support the Email, Web browsing security, Anti-Virus systems and Windows Update Service.
*Monitor the server Event Logs and report/resolve problems where necessary.
*Ensure backups are performed and any problems are dealt with immediately.
*Maintain the call logging system for all support jobs.
*Maintain the inventory register of all equipment.
*Support the LAN and WAN (MPLS & Non-MPLS) network infrastructure.
*Maintain the Telephone Lines, Telephone systems, Mobiles and Smart Phones.
*Able and willing to travel between sites as required.
*Demonstrate strong commitment to the role and the organisation.
*Flexible in regard to the needs of the business.
*To undertake any other reasonable duties as necessitated by your function.
*It is essential that a good working relationship is maintained with the other ICT team members.
*A good working relationship with major suppliers must be maintained.
*We are a service department so the computer users are our customers.
Essential Key Skills:
*Advanced networking experience with Active Directory, Windows 2000/2003 Server, Exchange 2000/2003, DNS, DHCP and TCP/IP.
*Experience in network printing environments.
*Hardware troubleshooting and repair.
*Confident to use initiative to solve problems.
*At least one Windows MCP qualification.
*Must hold valid UK driving licence