IT Support Engineer

Clemence Rogers Recruitment
Newtownabbey, County Antrim
14 Jul 2017
13 Aug 2017
Contract Type
Full Time

IT Support Engineer Newtownabbey £28k-£35K

Clemence Rogers is working in partnership to recruit an IT Support Engineer based in Newtownabbey.

Key Tasks:

*Install, configure, troubleshoot, support and maintain ICT equipment, e.g. PCs, Servers, Smart Phones, Routers, Switches, Printers, Copiers and Fax machines.

*Install and upgrade application software and databases onto PCs and Servers, working closely with suppliers where necessary.

*Provide support for business applications, troubleshooting software and hardware problems and liaising with suppliers where necessary.

*Provide advanced support for Microsoft Windows and Office.

*Maintain and develop the Active Directory, including Group Policies.

*Maintain and support the Email, Web browsing security, Anti-Virus systems and Windows Update Service.

*Monitor the server Event Logs and report/resolve problems where necessary.

*Ensure backups are performed and any problems are dealt with immediately.

*Maintain the call logging system for all support jobs.

*Maintain the inventory register of all equipment.

*Support the LAN and WAN (MPLS & Non-MPLS) network infrastructure.

*Maintain the Telephone Lines, Telephone systems, Mobiles and Smart Phones.

*Able and willing to travel between sites as required.

*Demonstrate strong commitment to the role and the organisation.

*Flexible in regard to the needs of the business.

*To undertake any other reasonable duties as necessitated by your function.

Key Relationships:

*It is essential that a good working relationship is maintained with the other ICT team members.

*A good working relationship with major suppliers must be maintained.

*We are a service department so the computer users are our customers.

Essential Key Skills:

*Advanced networking experience with Active Directory, Windows 2000/2003 Server, Exchange 2000/2003, DNS, DHCP and TCP/IP.

*Experience in network printing environments.

*Hardware troubleshooting and repair.

*Confident to use initiative to solve problems.

*At least one Windows MCP qualification.

*Must hold valid UK driving licence