Senior Customer Complaints Consultant

Recruiter
Hays Specialist Recruitment Limited
Location
Birmingham, West Midlands
Salary
25000.0000
Posted
14 Jul 2017
Closes
13 Aug 2017
Contract Type
Permanent
Hours
Full Time

Senior Customer Complaints Handler

Your new company
A British multinational financial services company headquartered in London, United Kingdom. Its products and services include life insurance, general insurance, pensions and investment management. It has operations in the United Kingdom and United States, with investment management businesses in the Gulf, Europe and Asia.

Your new role
Investigate, record and resolve a portfolio of complaints.
Delivering fair consistent outcomes for all customers and ensure all complaints are effectively managed and resolved
Ensure complaints referred to FOS are reviewed effectively and appropriately

What you'll need to succeed
Complaint Handling Experience with a good understanding of FCA and FOS requirements
Knowledge of the end-to-end process for service, claims and sales
Detailed knowledge of complaint identification, recording, investigation resolution

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk