Customer Service Administrator - Immediate start

Location
Worthing
Salary
£18000 per annum
Posted
13 Jul 2017
Closes
10 Aug 2017
Ref
00070958
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
Customer Service Administrator required for this leading frozen meals home delivery service in Worthing. A very varied and vibrant role within a small friendly and happy team! Tasks to include:-

- Assisting customers on the telephone answering queries and inputting their orders onto the company database
- Making outbound courtesy calls to existing and potential customers
- Loading internet orders and order forms received
- Routing delivery rounds using Autoroute
- Reconciling drivers daily round sheets checking cash and cheque amounts and processing visa card payments
- Sending out monthly mailshots
- Helping their Marketing Exec with food demonstrations to the public at clubs and sheltered housing
- Many other varied tasks as they arise!

The average age of their customer is 77 years old, so the ideal person must possess the following traits and skills:

- An excellent clear telephone manner
- Be very patient, understanding and considerate of the customers needs
- Have a happy disposition
- Have excellent customer care skills and generally enjoys dealing with customers on the phone and face to face
- Be computer literate and a competent MS Office user
- Have previous customer service experience
- Good maths skills are also an advantage for invoice handling

Being a small company, all office based roles are multi-skilled. You will be required to cover Delivery Driving and Cold Store Picking roles when required. The delivery driving involves spending the day driving in the local area delivering orders to their customers. The cold store picking involves working in the cold store in a minus 18deg environment picking each order due for delivery the next day. The cover required for these roles is on occasion when the usual employee is on holiday or sick and other drivers or pickers cannot fulfil the work.

The role demands a person to be
- Able to think on your feet
- Have lots of initiative
- A good work ethic
- A 'can do' attitude

Their entire team are all 100% committed to giving their customers an excellent service and experience.

A full drivers licence is required for this role, (their insurers will only insure drivers over the age of 25yrs).

The site at Worthing is one of 77 franchises, there are 2 Directors, 4 Administrators, 1 Marketing Exec, 5 drivers and 4 pickers at Worthing.

Hours - Monday to Friday 9am-5:30pm / 40hr wk
Holiday Entitlement - 28 days (we work bank holidays)
Pension Scheme
Staff discount on food

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