Customer Service Executive

Wimbledon, Greater London
13 Jul 2017
12 Aug 2017
Contract Type
Full Time
We are looking for people who are passionate about delivering the highest standards of service to our customers.

Due to our phenomenal growth, we are seeking to expand our Customer Care team.

The post holder will ensure the high levels of customer service are maintained. They will handle calls and emails from customers once their booking is completed and deal with any additions and alterations to bookings.

They will communicate with sales staff and suppliers to rectify any problems which may have arisen.

Experience in a similar Customer Care role or in the Travel industry is preferable.

Key Responsibilities:
• Effectively fulfilling the booking once the sale has been made
• Answering customer queries by phone and email
• Resolving customers problems
• Liaising with tour operators
• Completing additions and amendments to bookings
• Ancillary sales and seeking up-selling opportunities
• Cross-selling clients to alternative holidays
• Calming and advising customers appropriately

Personal Qualities/Skills:
• Strong verbal and written communication skills
• Basic knowledge of cruise and ski
• PC literate - knowledge of Word and Excel
• Basic knowledge of ABTA/ATOL regulations
• Professional nature
• Excellent time management skills
• Ability to work under pressure and independently
• Team player