AdWords Product Trainer Capita /Google

£30000 - £32000/annum
13 Jul 2017
12 Aug 2017
Contract Type
Full Time
Vacancy Description:
Job Title: AdWords Product Trainer Capita /Google
Location: Leeds
Salary: £30k-£32k depending on experience.
The role
To develop, lead and manage product training across the Google team. To instil high levels of
product knowledge into all agents and team leaders and provide ongoing needs based
training. To work closely with the Google Training team to ensure that training reflects the
product mix and related priorities.
About Capita | Customer Management
Capita Customer Management is part of Capita plc, the UK's leading provider of business
process management and integrated professional support service solutions, with 68,000 staff
across the UK, Europe, South Africa and India.
We provide first-class customer services for other organisations and companies by phone,
email, web and more. Our contact centres are home to thousands of customer service
advisors, sales colleagues, collections agents and back office processing staff. With more
than 14,500 colleagues across 19 contact centres in the UK, India, Poland and South Africa, we
manage customers for a range of big name clients like O2, Volkswagen Group, British Gas,
RSPCA and William Hill.
What you will do:
● Create Google relevant structured training process using industry best practice,
Google product knowledge and Sales team input
● Design, plan, organise and deliver training programs for Team Leaders and Agents
across all product areas to meet the account commercial goals
● Assess training needs through surveys, interviews with reps, focus groups, or
consultation with managers and the client and create training/refresher programmes
● Create, implement and run a QA process to assess the effectiveness of the Product
● Monitor, evaluate and record training activities and effectiveness
● Work closely with the head of training to ensure product training is delivered in a
cohesive, comprehensible way that allows staff to maximise business opportunities
● Support the development and implementation of the employee development plan
● Drive and embed continuous improvement
● Keep up with developments in area of expertise by reading current blogs, books, or
magazine articles
● Develop training materials as required
● Be involved with recruitment processes and interviews as appropriate
● Report directly to the head of training
Your experience will include:
● Experience in working with Google AdWords products and have a high level of
product knowledge
● Good presentation skills, confidence in public speaking
● Good digital marketing knowledge: SEO, Adwords, PPC, SEM
● Exceptional training and motivational skills
● A team player - Good with people and approachable
● Experience in managing and optimising AdWords accounts
● Certified in Google Advertising products
What's in it for you?
At Capita, training and development aren't optional extras: they're how we do our job. We will
motivate you to perform at your peak, recognising your achievements and rewarding them
appropriately. As well as a generous basic salary we also give you 22 days holidays plus bank
holidays, company pension scheme and access to voluntary benefit options including;
childcare vouchers, share save scheme, life assurance, holiday buy and many more designed
to suit your own personal lifestyle. All of this, in a professional but fun environment.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply
Capita operates as an equal opportunities employer and we welcome all applications
regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin,
nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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