IT SUPPORT MANAGER - £55k + benefits

Recruiter
Avanti Recruitment
Location
Milton Keynes
Salary
£45000 - £55000/annum
Posted
13 Jul 2017
Closes
12 Aug 2017
Contract Type
Permanent
Hours
Full Time
I am looking for an IT Support Manager (client facing) to work in Milton Keynes paying up to £55K

This Support role is within a company that focus on machine learning. They are at the cutting edge of their industry and have an exciting opportunity for a strong 3rd line support analyst/manager to come in to lead the support team.

This position will also involve a lot of speaking with customers and representing the business face-to-face so excellent communication skills are an absolute must.

Key Skills/Responsibilities
• Reading, understanding and responding to technical support requests.
• Communicating both electronically and verbally with customers and suppliers to share or gather information.
• Understand the customer’s business processes and technical implementation.
• Be able to analyse log files and query an SQL Server database to obtain information which will help resolve the customer’s issue.
• Provide Support to existing customers via telephone, e-mail and in person if required, resolving all issues as swiftly as possible.
• Understand and be able to analyse reports to show customers and internal staff the data collected, speed, progress, volume and movement of documents through workflows

If you think you are the right Support Manager for this role then apply now for immediate consideration