Accounts Receivable Officer

£11.11/hour + weekly accrued annual leave
13 Jul 2017
12 Aug 2017
Contract Type
Full Time
To deliver a consistently high quality, cost effective, accurate and timely Accounts Payable, Accounts Receivable and Debtors Invoicing service. Deliver exceptional customer care to the service through efficient and accurate prioritisation of tasks, processing of enquiries and documents, attention to detail and prompt error resolution, maintenance of accurate records and databases in line with Service Level Agreements (SLAs).

Subject Specific Activities
* Support the development of more effective means of raising, managing and collecting debts;
* Process sales invoices/credit notes and cancellations to the agreed SLAs and in accordance with statutory and Council requirements;
* Maintain the database for raising bulk invoices (Subscriptions) within Excel and Agresso and encourage the use of other methods to raise high volume invoices to reduce the amount of manual input;
* Process invoices, subscriptions and uploads;
* Process and manage debtor accounts using the Council's financial information systems to the agreed SLAs;
* Ensure that all debts raised are appropriately authorised and meet the requirements of the Corporate Debt Policy;
* Deliver a forward facing interaction between internal and external customers and maximise debt collection performance in line with the Council's customer services guidelines.
* Negotiate with the customer to agree repayment terms and conditions for outstanding debt, in accordance with statutory and Council requirements;
* Advise users on the correct coding and VAT treatment of services being invoiced;
* To be responsible for the continuous maintenance of databases to enable Subscription runs for Trade Waste, Licensing and Asset Management to be processed in an accurate and timely manner to the agreed SLAs;
* Promote the use of and process batch input of sales invoices working with Directorates to develop appropriate templates;
* Develop, implement and evaluate alternative charging methodologies to improve performance;

Core Activities
* Assist in the development of processes across the teams to maximize income collection and payments and minimize debtor write-offs, overdue and duplicate payments;
* Assist with the ongoing development of the Council's financial information systems and promotion of e-Government initiatives;
* Provide a proactive, knowledgeable and customer focused service, resolving queries or complaints on contact, same or next day according to agreed service standards under SLAs;
* Interface directly with external and internal customers to ensure effective working relationships to meet evolving priorities, issues and challenges;
* Adopt new ways of working according to need to ensure consistently high quality, cost effective and timely service delivery;
* Continuously improve customer service by listening and responding to the changing needs of internal and external customers;
* Maintain accurate and timely records, as agreed with the Team Manager(s);
* Deliver management information in line with SLAs;
* Advise, support and train internal users of financial systems and processes;
* Support internal and external audit requirements;
* Establish and sustain effective methods of communication with colleagues and ensure this accords with other Officers in the Finance team;
* Deliver effective quality control measures and processes to ensure consistently high quality, cost effective and timely delivery across the team;
* Continuously improve personal and team performance by recognising and tackling knowledge gaps and developing personal job and career capability;
* To cross-train and provide support across the Accounts Payable Team;
* Exercise due consideration to confidential information relating to the Council's business by not acting in ways prejudicial to the Council's interests. This applies to general business of the Council and personal information

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer