MS Dynamics CRM Support Engineer Financial Services

Ashdown Group
City of London, London
13 Jul 2017
12 Aug 2017
Contract Type
Full Time
Microsoft Dynamics Application Support Analyst / Engineer

Based in the City at a large financial services company

Paying up to £50,000 plus excellent benefits including bonus, 25 days holiday and an outstanding pension scheme

A long standing financial services company based in central London is seeking an Application Support Analyst to provide application administration, support and maintenance services to users on the MS Dynamics CRM.

Working as part of a dedicated application support team this role will involve supporting a number of industry related applications (specifically Microsoft Dynamics CRM and Wealth Dynamix) that are used across company sites. The successful candidate will be responsible for providing business analysis and application support to a user base across the country.

Responsibilities include but not limited to:

* Prioritising and investigating problems and requests
* Developing work-arounds or site-specific enhancements and reconfiguring systems when required
* Continually share Microsoft Dynamics and WDX knowledge and skills with other Analysts
* Investigating and modelling business processes, functions and requirements, information flows and data structures using methodical and consistent techniques
* Defining acceptance tests for new or changed systems

To be considered suitable for the MS Dynamics Specialist position you must have the following:

* Specific and demonstrable experience of deep problem analysis with Microsoft Dynamics CRM
* Experience of solving application support issues from internal business customers, prioritising requests and implementing timely solutions
* Working knowledge of programming languages, for example SQL
* Strong knowledge of business analysis techniques including defining business processes and identifying efficiency improvements
The ideal candidate will experience of supporting financial business applications although this is not essential.

To apply for this Application Support role please send an up to date CV detailing your previous relevant experience with the reference ASH15999CH in the subject title.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.