Customer Service Advisor / Agent (Remortgage)

13 Jul 2017
12 Aug 2017
Contract Type
Full Time
Recruiting now due further expansion!Customer Service Advisor / Agent (Remortgage)Salary: £17,000 per annum plus benefitsLocation: Leeds City CentreAbout the roleWe are proud and delighted to be expanding our Remortgage Department due to some fantastic new business wins.We're a friendly and sociable team and we are looking to expand our Remortgage Teams with driven and team focused individuals. Our Customer Service Advisors start with a 6 weeks training programme learning all the skills you need to support our Case Managers to process legal Remortgage matters. Accurately processing documents, answering customer queries and contacting third parties to ensure that we have all the documents we need to complete the Remortgage on time for our customers. Delivering an outstanding customer service is always our priority.This is a great first step in your career with Optima Legal, apply today to find out more.Hours are worked on a rota basis Monday to Saturday between 8am till 7pm (working 1 in 4 Saturdays)About Capita | Optima Legal Optima Legal is a fully regulated law firm that enjoys a successful 30 year track record of providing the UKs leading financial services organisations and corporate institutions with a range of customer focussed legal services. Part of Capita plc, Optima Legal successfully combine over 30 years' experience as a trusted law firm with the operational expertise of the UK's leading technology-enabled business process outsourcing provider.Optima Legal has an exciting growth agenda for 2017 and beyond, with a dynamic new service strategy now in place and new substantial client contracts already secured. Whether you're looking for greater recognition for your skills and experience, an opportunity to raise your profile and quickly advance your career or even a better work life balance, we can help you achieve your goals.Your experience will include: * Highly organised and target focused * Customer focused * Logical thinker with the ability to follow processes * Keen attention to detail * Working knowledge of MS Office packages including word, excel & outlook * Excellent verbal and written communication skills * Flexibility and adaptability and a willingness to embrace technology and change * Desire to learn and develop your career and commit to a development programmeWhat's in it for you?At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday (rising to 27 days with service), life assurance, pension scheme and access to voluntary benefit options including; child care vouchers, share plan schemes, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.What we hope you will do nextHelp us find out more about you by completing our short application process - click apply nowFollow Capita on twitter @capitacareersFollow Capita on facebook @careersatcapitaCapita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check