Service Desk Analyst / 1st Line Support / IT Support

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London, South East England
13 Jul 2017
12 Aug 2017
Contract Type
Full Time

Service Desk Analyst / 1st line / IT Support - Windows 7/MS Office 2010/AD/Filesite

We have an excellent opportunity to work for a law firm (Circa 600 users) on the Service Desk to act as the first point of contact and offering technical troubleshooting support. This will involve providing a mixture of 1st line support to the firm's users that will include senior management.

You will be:

  • Acting as the first point of contact for all business IT incidents
  • Answering all calls in a professional and helpful manner, providing world class customer service, with the objective of completely understanding the caller's problem or requirement
  • Maintenance of the firm's hardware - mobile device, laptops, PC's
  • User account management
  • Building and installing PC's and Laptops
  • Service Desk checks
  • Assist with project work and implementation
  • Investigating and resolving incidents to the best ability and escalating when required

Essential technical skills:

  • Good written and spoken English
  • Active Directory
  • Windows 7
  • Microsoft Office 2010
  • ITIL qualification - Foundation (Desirable)

Client: The role will be based at the London office of one of our Law Firm clients.

Please note that due to the high volume of applicants if you do not hear anything within 48 hours of your application please assume that you have been unsuccessful this time around