Customer Development Manager

Newcastle Upon Tyne, Tyne And Wear
13 Jul 2017
12 Aug 2017
Contract Type
Full Time

Customer Development Manager


Newcastle (37 hours per week)

£35,000 - £40,000 per annum including bonus

NCFE, one of the UK’s fastest growing, most innovative qualification awarding organisations, is looking for a Customer Development Manager.

A bit about the job…

This is a new opportunity within NCFE. You will work closely with the Head of Business Development to create tactical sales plans, customer retention strategies and launch new products and services. You'll also be required to deputise for the Head of Business Development across all aspects of the role as needed. You will lead and manage a team of Customer Development Advisors who deliver excellent sales and customer service in accordance with aims and KPI’s, communicating up to date knowledge of relevant product information and to ensure this is communicated effectively. In this role you will be responsible for sales targets across the customer development department. Own and drive NCFE’s sales, pre-sales, account development and opportunity planning methodology for tele-based engagement.

A bit about you…

To be successful in this role you’ll have a genuine passion for supporting organisations in the educational sector to thrive and develop experience of working at a management level tele-based sales environment to exceed targets. You will have experience of working in a similar role with solid line management/supervision experience with experience in sales management and forecasting.

A bit about us…

NCFE is passionate about developing and certificating technical and professional qualifications in the UK and internationally. Last year over 340,000 learners from over 2,000 colleges, schools and training organisations chose us to help move their careers forward.

We are ambitious and acquired CACHE (Council for Awards in Care, Health and Education) to extend our portfolio of qualifications in the Care, Education and Health sectors.

As well as being a registered charity, regulated by Ofqual, Qualifications Wales and the Council for Curriculum, Examinations and Assessment (CCEA Regulation), we’re also a Gold standard Investor in People, a Sunday Times Top 100 company to work for and the winner of numerous independent customer and business awards.

To achieve the ambitious levels of organisational performance that we’re striving for, we have high expectations of each and every one of our talented colleagues. Our culture is focused on results and we like our colleagues to work smart and have real pride in the outcomes they achieve. 'Be the best’ is one of our core values and our colleagues should exhibit this confidence and dedication to reaching our goals.

NCFE is growing and this is a great time to be joining us. We’re committed to training and developing our colleagues and encouraging them to reach their full potential. We offer a competitive salary and benefits package including a generous holiday allowance, pension, childcare voucher scheme and private healthcare scheme.

Interested? Here’s what you need to know…

If you think you have the skills to become a Customer Development Manager at NCFE, we’d love to hear from you! Apply online directly through our website with your current CV and a covering letter detailing the skills and relevant work experience which makes you suitable for the role.

Applications submitted through a jobs board only and not through our website will not be considered.

There’s some specific information that we’d like you to include in your covering letter. Please see page 2 of the All You Need to Know pack for details.

The closing date for this vacancy is 23rd July 2017

Interviews will be held early August 2107

CACHE is a trading name of NCFE (registered company) and CACHE; Council for Awards in Care, Health and Education; and NNEB are registered trademarks owned by NCFE. Any reference to CACHE or Council for Awards in Care, Health and Education registered address, company or charity numbers should be deemed to mean NCFE.