Service Advisor £30,000 ote

Bond Automotive Recruitment Limited
Canterbury, Kent
£23000 - £30000/annum
13 Jul 2017
12 Aug 2017
Contract Type
Full Time
Wage: £22,000-£24,000 basic dep on exp £30,000 ote (uncapped)
Location: Canterbury
Contract: Permanent, Full-time


Only the highest quality candidates will even be considered for Interview so please do not apply unless you meet the following criteria:

2 years minimum within Main Dealership Service Advisor role
Highly skilled in Customer Service
Ability to provide customers with a 10/10 service

Mon - Fri 8-6
Sat 8-1 on a rota (1 in 4)

Systems Used:

The main purpose of the role is to provide support and information to the Service Manager and deputise in his absence.

Main duties and responsibilities:

You are required to maintain ethical standards in accordance with the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law.
Receive and deal with customers in a professional manner, taking all necessary details including charges, contact numbers and customer complaint.

Control of parts orders, accessory orders and all subcontractors on site and off.

Issue jobs to the workshop staff prioritising where necessary.

Assist Aftersales Manager to ensure that the Brand experience is delivered to all customers.

Liaise effectively with customers ensuring customer expectations and satisfaction is maintained in line with company guidelines.

Liaise with workshop and body shop control and progress work through the system.

To control all computer-based job, purchase and invoice processes, ensuring that company and customer financial interests are protected and that all monies due are collected prior to customer vehicle hand over.

Handle all internal and external customers and suppliers with courtesy and ensure the Brand experience is delivered to all contacts at all times

Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to