Customer Support Analyst

Recruiter
Heat Recruitment
Location
North London, London
Salary
18000.0000
Posted
13 Jul 2017
Closes
12 Aug 2017
Contract Type
Permanent
Hours
Full Time


Position: Customer Support Analyst

Salary: £18,000 - £25,000

Location: North London

We have an excellent new position for a fast growing tech and social media company. The successful 1st Line Support / Customer Support consultant will join a fun but dedicated team and will be the first point of contact for all customer queries. This position will suit a confident 1st Line support consultant with excellent communication skills and a first class standard of customer service.

Responsibilities:

  • Act as a first port of call for all users worldwide
  • Tracking and management of client issues via Zendesk, Live Chat, Twitter and Facebook
  • Work with development team to pinpoint bugs and system issues affecting users
  • Organize and triages customer queries and support issues between various support channels
  • Provide customer training and maintain support forums
  • Handle billing issues and billing related custom queries
  • Arrange regular courtesy calls with clients

Skills

  • Customer service experience, particularly in a fast paced environment important
  • Excellent communication skills are a must
  • Must have a good understanding of social media and social media dashboards
  • Must be organized and able to deal with information coming from different sources at once
  • Knowledge of SQL would be advantageous
  • Familiarity with ZenDesk, SagePay and PayPal
  • Additional languages such as French, Spanish and German would be advantageous

This is a great opportunity to join a tech company in a time of real growth, work in a great environment with a fun team, apply today

Position: Customer Support Analyst

Salary: £18,000 - £25,000

Location: North London

We have an excellent new position for a fast growing tech and social media company. The successful 1st Line Support / Customer Support consultant will join a fun but dedicated team and will be the first point of contact for all customer queries. This position will suit a confident 1st Line support consultant with excellent communication skills and a first class standard of customer service.

Responsibilities:

  • Act as a first port of call for all users worldwide
  • Tracking and management of client issues via Zendesk, Live Chat, Twitter and Facebook
  • Work with development team to pinpoint bugs and system issues affecting users
  • Organize and triages customer queries and support issues between various support channels
  • Provide customer training and maintain support forums
  • Handle billing issues and billing related custom queries
  • Arrange regular courtesy calls with clients

Skills

  • Customer service experience, particularly in a fast paced environment important
  • Excellent communication skills are a must
  • Must have a good understanding of social media and social media dashboards
  • Must be organized and able to deal with information coming from different sources at once
  • Knowledge of SQL would be advantageous
  • Familiarity with ZenDesk, SagePay and PayPal
  • Additional languages such as French, Spanish and German would be advantageous

This is a great opportunity to join a tech company in a time of real growth, work in a great environment with a fun team, apply today