Motor Trade Service Advisor
Automotive Service Advisor
Bury St Edmunds
Salary: £21,000 - £22,000 + Bonus
Monday – Friday 8.00 am – 6pm, Saturday on a rota
Our client, a volume main dealership in Bury St Edmunds is currently looking to recruit an Automotive Service Advisor to join their customer focused service team.
You will be required
To be a dedicated contact for customers. From booking in on the day to liaising with technicians, parts department and keeping regular contact with the customer for updates on the progress of the car or for authorisation for extra work.
To ensure that availability and prices of parts and labour have been worked out and any extra work reported by the technicians is reported back to the customer.
To be able to inform and technically explain to the customer any issues as reported by the technicians on the job card report sheet.
To be the point of contact for the customer to be assured of the highest level of care and attention has been delivered to them.
To speak directly with the customer at ‘hand over’ stage, discussing the invoice and explaining anything they don’t completely understand in a clear and professional manner.
To create a customer rapport that will enable a higher level of customer retention.
To ensure that the technicians have all the information/parts that are needed for each job dedicated to you.
Create a welcoming and professional atmosphere for customers
Create an efficient line of communication between customers
Ensure all work is completed safely and complies with professional standards
Fulfil all tasks to the customers’ complete satisfaction
Help achieve very high quality of customer service and satisfaction
Always work to your best ability to promote and maintain a very high standard of customer care
To be considered for this role the right applicant will have a strong background in Customer Service and/or Retail, experience within a Customer- facing environment and a warm telephone manner. You'll need to be organised and resilient, IT literate and able to work in a team environment.
To apply for this vacancy please send your full CV to Adam Wilks at Progress Recruitment Solutions Quoting Ref PRS12401
Unfortunately we are unable to contact every application that we receive, if you do not receive a response please assume that you have been unsuccessful with this particular application.
Automotive | Motor Trade | Dealership | Service & Aftersales | Aftersales Advisor | Service Advisor | Parts Advisor | Customer Service Advisor | Customer Service | Bookings | Reception | Front of House | Bury St Edmunds | Suffolk | Job