Leasehold Officer

West London, London
13 Jul 2017
12 Aug 2017
Contract Type
Full Time
Leasehold Officer

Reed are currently recruiting for an experienced Leasehold officer to join one of West London’s largest Housing Associations. 

As a leasehold officer you will be accountable for delivering a high quality leasehold management systems for the residents and the wider community alongside managing and resolving complex estate management issues for leaseholders.


• Manage communal areas effectively through estate inspections in liaison with the Estate Services Contractors and Property Management staff.
• Coordinating all follow up action on all housing management tasks in individual estate inspections to ensure prompt, appropriate action is taken.
• Monitor estate services contractors and ensure that high quality, value for money services are delivered.
• Approve estate services invoices for payment.
• Lead on local projects within your patch that benefit our residents
• Lead on communicating with your residents, including posting updates on notice boards & electronic forums, providing regular feedback
• Respond to all enquiries / customer requests
• Assess each service request on a case by case basis to form individual decisions that will enable residents to maintain their leases or tenancy successfully.
• Manage and monitor leases effectively, update records and identify / action breaches.
• Make appropriate judgements about how to deal with lease
• Identify, investigate and find solutions to ASB and housing management problems
• Lead on the preparation of scheme service charge budgets in conjunction with other departments in line with resident consultation and best practice.
• Lead on arranging and attending resident liaison meetings to discuss estimated budgets, actual accounts.
• Monitoring service charge expenditure against the budget monthly, picking up on variances on housing services charges ensuring these are communicated to residents.
• Assist other members of the team with their duties when required including resales and staircasing, rent collection, lease extensions, legal queries, and purchasing enquires.
• Ability to process remortgaging for shared owners and leaseholders and homebuy equity loans.
• Working knowledge of section 20 consultation processes.
• Deal with ongoing leasehold management issues including complaint resolution, neighbour disputes and nuisance, harassment and ASB.

What we need from you:

• Prior experience of leasehold management
• Experience from a social housing environment
• Knowledge of appropriate leasehold legislation and best practice in this area

If you feel you have the appropriate experience for this position and are looking for a new opportunity then apply now.

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