German Retail Banking Client Care Officer

ABL - the language specialists
Central London, London
13 Jul 2017
12 Aug 2017
Contract Type
Full Time
Job Title

German Retail Banking Customer Service Officer


£35,000-£41000 per annum + benefits

The Company

Global retail banking.

This is a customer facing role - focused on dealing with client queries face to face, but also via telephone and e-mail and then liaising with head office to help provide the service.
The role also requires promotion of the banks' services through regular networking events in the local non-resident community.

Role and responsibilities:

*Working as a member of a small German speaking team
*Setting up new accounts with retail clients
*Ensuring all related financial documents are understood and in place
*Managing and updating data in the banking inhouse systems using specific templates and procedures
*Regular translation work from German to English and vice versa
*Attending relevant events to promote the bank's services
*Liaising with the Head Office in Germany regarding client assistance and liaison


*Customer contact / sales experience
*Good knowledge of Germany and the UK
*Knowledge of the German retail Banking market
*Marketing background and web based marketing skills required for website maintenance
*Fluent spoken & written German and English (will be tested)
*Knowledge and experience of translating working documents (preferred)