Customer Service Advisor

Recruiter
K Recruit Ltd
Location
Rochester, Medway
Salary
£17000 - £18500/annum
Posted
13 Jul 2017
Closes
12 Aug 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
My client is looking for Customer Service Advisors on a permanent basis.

They have a great opportunity working within their central team of professional advisors to administratively support their dedicated team of mortgage specialists based across their network of over 100 offices.

Duties:
- Keeping our clients fully aware of the progress of their mortgage.
- Liaising between Lenders, Solicitors, Sales Progressors, Mortgage Advisors and Residential Branch Managers
- Maintaining a compliance function in relation to the company’s obligations under the Financial Services Authority.
- Understand your obligation under the Data Protection Act in relation to information given to and taken from clients
- Responsible for updating the records contained on the computer software.
- Accurate filing of our paper based files, both while in progress and maintaining an accountable/traceable dead filing system.

Ideal candidate:
- Professional and business-like manner at all times
- Exceptional customer service skills
- Ability to problem-solve and remain calm under pressure
- Motivated and energetic
- Hard working and focused
- Tenacious
- A Understanding of the Mortgage Industry would be an advantage but not essential.

If you would like to apply for this role please email your CV