Customer Sales Agent

Recruiter
Legal & General Assurance Society Limited
Location
Cardiff
Salary
£17000/annum
Posted
13 Jul 2017
Closes
12 Aug 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Customer Sales Agent
Shifts operate via a rota system - Operating hours are 8am to 8pm, Mon to Fri and 9am to 5pm on every one in three Saturdays. A rest day is provided during the week when a Saturday is scheduled. Closed on Sundays and Bank holidays.

The start date for this role is 14th August 2017 and interviews will be held on Thursday 6th July.

Customer Sales Agent Job Duties:

•Positively handling inbound (and outbound calls where relevant- no cold calling) within agreed service levels, ensuring the customers and the company’s expectations are achieved, and that all output is of a consistently high standard.

•Displaying a clear and comprehensive understanding of relevant products. Listening and acknowledging customer requests, taking ownership by matching features and benefits to suit requirements.

•Consistently delivering an outstanding customer experience in line with departmental guidelines, demonstrating exceptional behaviour. Evidencing excellent knowledge of the products made available to our customers and a well-developed ability to navigate the systems to quote and retain, satisfying the customer efficiently.

•Proactively and consistently achieving quality targets, working with correct and up to date call structures at all times.

•Following best practice in accordance with regulatory requirements and follow Legal and General’s Treating Customers Fairly policy in order that appropriate information is communicated at all times.

Customer Sales Agent Requirements:

•As a successful Customer Service / Sales Agent, you'll thrive to display positive knowledge and skills in support of positive customer experience. You'll be reliable and resilient and will:

•Naturally build rapport and easily establish relationships with the customer. Put the customer first.

•Demonstrate the ability to manage customer expectations taking responsibility and ownership of problems in order to follow the appropriate process.

•Clearly communicate at all levels and share knowledge with peers.

•Understand and react accordingly to information being given via different styles.

•Display positive verbal and written communication skills.

•Display a positive attitude towards achieving agreed team and individual key performance indicators.

•Understand our products and systems, maintaining knowledge to provide clear and up to date information to customers.

•Understand and continually adhere to regulatory guidelines to ensure positive customer outcomes.

•Understand company values, and continually demonstrate positive behaviour.

A monthly bonus scheme operates in addition to base salary, subject to achieving high standards of quality and customer service delivery.

Please contact Stacie Burnett, Project Resourcing Consultant on (Apply online only) for further information