IT Service Assurance Manager

Uniting Ambition
Manchester, Greater Manchester
£50000 - £60000/annum
13 Jul 2017
12 Aug 2017
Contract Type
Full Time
IT Service Assurance Manager Manchester £55-60,000

A brand new role to own and manage IT Service Assurance in a growing, evolving IT Operations team.

Already winning awards, the team have a much more to do to achieve the aspirations for 1st class Customer Service.

New solutions, new tech stack, new services, new people. Investment, energy and sponsorship at the highest levels, this role is uniquely positioned to pull it all together.

The role:

Continuous improvement – manage the portfolio of small to medium change projects

Governance, risk management and service assurance across the ITIL based service teams

Manage a small team

Oversee supplier relationships

This is a senior role demanding a high level of autonomy, initiative and self-management.

To thrive you will need to have experience and skills inc:

IT Service Management experience (ideally gained in a large multi-site commercial organisation)

ITIL qualificationPrince2 / project management experience

Lean, 6 sigma, continuous improvement type experience

3rd party supplier management / SLAs and negotiations

An IT background ideally - some hands-on experience will help in building credibility and involvement in problem solving, solution providing

Please contact for a confidential chat

Key words : ITIL, service, business relationship manager, service delivery manager, stakeholder, business analysis, project management, continuous improvement, service assurance, risk, governance, supplier, service delivery