Workshop Supervisor

Auto Skills UK
Coventry, West Midlands
13 Jul 2017
12 Aug 2017
Contract Type
Full Time

Workshop Supervisor Required

Commercial Vehicle Fleet Company Coventry.

1. Main Purpose of Job
• Responsible for the routine operation of the workshop in terms of
efficiency, cost containment, customer service levels, maintenance
standards and safety performance. Organise workshop workload
ensuring company quality and efficiency standards are achieved.
• Supervises workshop employees and monitors performance levels.

2. Position in Organisation
• Reports to; Workshop Manager/ Depot Manager
• Direct Reports; 22 Technicians

3. Key Tasks

3.1 Compliance
• Ensure Health & Safety policies and procedures are actively
• Ensure the location is in compliance with regulatory bodies
• Ensure vehicle compliance is maintained
• Implement and maintain company policies and campaigns
• Work with Workshop Manager to ensure location operates effectively
and is compliant with the SOX template

3.2 Financial & Operational
• Responsible for safe and effective operation of the workshop
• Control maintenance expenditure through formal pre-approval of
repairs for each work order
• Deliver maximum utilisation and productivity of Technicians
• Ensure all workshop performance standards and procedures are
• Ensure maximum vehicle reliability and uptime
• Identify maintenance cost savings and performance improvement
• Authorises repair expenditure within designated limits
• Authorises overtime
Workshop Supervisor – Job Description 2012

3.3 Customer
• Provide proactive advice and support to customers to assist them in
safe and cost effective operation of vehicles
• Responsible for ensuring that each work order accurately details the
work carried out with appropriate work order comments where
• Prior to work order approval, is responsible for ensuring that the repair
data and information on each work order matches the corresponding
service documentation
• Ensure effective communication to Workshop Manager regarding any
issues likely to affect customer service
• Maintain effective relationships with internal customers and

3.4 Staff Management and Communication
• Ensure safe working practices are observed by all workshop staff
• Ensure a highly productive and motivated workforce dedicated to high
quality vehicle maintenance
• Maximise productivity in all workshop staff
• Monitor sickness, absenteeism, punctuality and advise Workshop
• Identify and bring to the notice of the Workshop Manager any
manpower issues
• Assist in the co-ordinating of technical training requirements
• Assist the Workshop Manager in the preparation of performance
• Promote quality and continuous improvement process
• Ensure effective communications between all maintenance
• Provide clear and concise written and verbal communications
• Establish and maintain quality customer, vendor and location staff

4. Qualifications
Essential Qualifications
• Engineering qualification (likely to be gained in an LGV environment)
achieved through a recognised formal training programme
• Full UK Driving Licence – LGV preferable
• IT literacy – including MS Word, MS Excel
• Good levels of numeracy, literacy and verbal communication
Workshop Supervisor – Job Description 2012
Desirable Qualifications
• English and Maths at GCSE level, or equivalent
• ECDL Qualification

5. Experience
• Relevant experience in commercial vehicle repair and maintenance
• Strong technical/maintenance background
• Strong communication skills
• Strong organisation skills/time management