Employee Support Officer

Giant Group
London, Greater London
13 Jul 2017
12 Aug 2017
Contract Type
Full Time
Giant Group has a fantastic opportunity for a Graduate Employee Support Officer to join the team based in London. Joining us on a full time permanent basis, you will receive a competitive salary of £18,000 per annum + benefits.

About Giant Group Plc

Established in 1992, Giant Group is an award-winning company specialising in software and professional services for the management of temporary workers.

About Giant Academy

We are delighted to offer an exciting opportunity to work under our Giant Academy program. The Academy seeks to develop those who are recent graduates, apprentices or those with little to no experience in their desired career. Through the Academy we provide support and ongoing training to enhance your skills and knowledge within your role, whilst being exposed to a professional working environment.

Are you a recent graduate? Would you like a career with an award winning professional services company? If so, we are currently seeking a Graduate Employee Support Officer to join our dynamic and highly professional team.

Graduate Employee Support Officer role overview

To provide support to the accountants and to deal with the day to day queries of the accountant’s clients. This is not a call centre position where the same queries may be handled over and over again. As such, the successful candidate will have the opportunity to help resolve various queries as part of a dynamic team and larger Giant Accounts department and provide exemplary support to clients of giant. 

Key responsibilities of the Graduate Employee Support Officer:

- Providing exemplary customer service to employees.

- Answering a large volume of calls and emails

- Taking ownership to ensure that any queries are resolved at the first attempt

- Maintaining good relationships with field employees, agencies and other internal departments

- Managing your own workload and keeping to agreed SLAs

- Identify issues with current operating practice, and suggest ways to improve operating performance.

- Develop new processes and practices to advocate a culture of continuous improvement.

- Look to secure referrals either via the “refer a friend” scheme or by referring to giant Accounts.

- Maintaining and developing knowledge on giant procedures, policies and processes.

Graduate Employee Support Officer requirements:

- Recent graduate

- Experience which clearly demonstrates ability to multitask to a very high level

- Experience of providing detailed instructions both written and verbal

- Experience of managing own workload and working with limited direction or supervision

- Personal organisation and prioritisation – excellent time management

- Able to work under pressure and to tight SLAs

- Remaining calm when working under pressure and when dealing with people in difficult situations

- Knowledge of PLC/payroll/tax/HR/compliance would be an advantage 

- Competent numerical skills

- Proven communication especially excellent written and telephone skills

- Experience using Microsoft Office applications such as Outlook, Word and Excel

What you get:

- Competitive salary of £18,000 per annum

- Countless lucrative incentives

- Fantastic progression opportunities

- Personal development and training

- Employee discounts & reward scheme, giant advantage, including childcare, cycle, and car purchase salary sacrifice schemes

- Pension scheme

- Generous holiday allowance

- Social events/nights out

- Monthly fruit Friday

- Dress down Friday each week

- Office games facilities (table tennis, pool table and table football)

- You will be working for the market leader for the sector

If you feel you have the skills and experience to become our Graduate Employee Support Officer please click ‘Apply’ now