Automotive Service Advisor - Croydon

Excel Technical Resourcing
Croydon, Surrey
13 Jul 2017
12 Aug 2017
Contract Type
Full Time

Automotive Service Advisor - Croydon

My client based in Croydon is currently on the look for an experienced Service Advisor from an Automotive background. The opportunity is due to expansion and you will be joining a well-established and already successful team. Please note, to be considered for this role you must have experience working within the automotive environment whether that be with cars or hgv`s.

The opportunity will be working a rotating early and late shift. The early shift will run from 7am-4pm and the late shift will run from 8am-6pm. Please note, every other Saturday from 7am-midday is required.

Job Description

  • Answer the phones providing excellent customer service and deal with enquiries
  • Ensure customer data is up to date and recorded correctly within the system.
  • Greet customers and ensure fantastic customer service is provided at all time.
  • Maximize opportunities by promoting additional products and service.
  • Contact Customers to arrange bookings for MOT, Service and checks.
  • Due to the professional nature of this client, you will need to have exception customer care skills.
  • Experience of Kerridge, CRM & 1 Link, costing of repairs & cash handling, up selling and negotiating skills to maximise the sold hours through the workshop.

In return they are offering the opportunity to work with a premier name in the automotive sector and an excellent basic salary of up to £24,000 plus bonus.