German speaking Account Representative
Our client, an online broker, is looking to recruit a German Speaking Account Representative.
Job Purpose: To enhance the customer experience by providing outstanding customer support and to maintain and expand customer base through active sales activities.
Duties and Responsibilities
To provide outstanding customer support and to expediently respond to customer queries using chat software, telephone, email and Salesforce.
Provide customers expert technical support and answer queries related to our products.
Establish professional relationships with prospective clients and business partners, as well as maintain productive relationship with existing customers.
Actively promote company products to customers and prospective customers through all support and sales channels.
Represent the company at live events (seminars & trade fairs)
Assist in related projects, such as for marketing campaigns, conducting webinars, translations into target language, writing website content.
Minimum undergraduate degree, preferably in Economics or Finance, or at least 2 years of relevant experience in the financial services sector.
Fluent in target language and professional written standard.
Very good written and spoken English (native or fluent).
Demonstrating professionalism and enthusiasm towards clients.
Organised and able to handle high workload.
Able to keep high working standards throughout.
Confident and possessing solid negotiation and communication skills.
Willing to travel on request and comfortable working on a shift rota.
Experience with CRM databases e.g. Salesforce.
Knowledge of MetaTrader 4 & 5 platforms or other trading platforms.
Knowledge and interest in trading, FX and CFD markets and derivative products.
Additional language skills (native or fluent only).