German speaking Account Representative

KennedyPearce Consulting
City of London, London
13 Jul 2017
11 Aug 2017
Contract Type
Full Time

Our client, an online broker, is looking to recruit a German Speaking Account Representative.

Job Purpose: To enhance the customer experience by providing outstanding customer support and to maintain and expand customer base through active sales activities.

Duties and Responsibilities
 To provide outstanding customer support and to expediently respond to customer queries using chat software, telephone, email and Salesforce.
 Provide customers expert technical support and answer queries related to our products.
 Establish professional relationships with prospective clients and business partners, as well as maintain productive relationship with existing customers.
 Actively promote company products to customers and prospective customers through all support and sales channels.
 Represent the company at live events (seminars & trade fairs)
 Assist in related projects, such as for marketing campaigns, conducting webinars, translations into target language, writing website content.

 Minimum undergraduate degree, preferably in Economics or Finance, or at least 2 years of relevant experience in the financial services sector.
Essential skills
 Fluent in target language and professional written standard.
 Very good written and spoken English (native or fluent).
 IT literate.

Desirable skills
 Demonstrating professionalism and enthusiasm towards clients.
 Organised and able to handle high workload.
 Able to keep high working standards throughout.
 Confident and possessing solid negotiation and communication skills.
 Self-driven.
 Willing to travel on request and comfortable working on a shift rota.
 Experience with CRM databases e.g. Salesforce.
 Knowledge of MetaTrader 4 & 5 platforms or other trading platforms.
 Knowledge and interest in trading, FX and CFD markets and derivative products.
 CF30 qualified.
 Additional language skills (native or fluent only).