Collections Advisor - 12 Month fixed term contract

Index Recruitment Ltd
£23k-£24k + benefits
12 Jul 2017
11 Aug 2017
Contract Type
Full Time
Our client is seeking a talented individual to join their award winning business as a Collections Advisor on a 12 month fixed term contract based in their Farnborough offices.

The company is continually evolving, with ambitions for growth that requires their Collections Team to help meet and support these exciting challenges. You will play a pivotal part in our client's success by effectively managing and assuming responsibility for all customer accounts assigned to you by the Team Manager.

You will ensure cash collection whilst operating within the appropriate internal and external regulations. The customer is at the heart of our client's business and the fair treatment of customers is a core requirement for each customer; fair outcomes for customers is cultural within the company.

Key responsibilities
• Manage all issues on assigned accounts; identify and address issues with appropriate actions put in place. Identify high risk accounts and escalate them appropriately - providing information for the Early Warning list.
• Recognise through rejected payments and communication accounts in distress; prepare and refer account to the Recovery Team.
• Control and resolve complaints relating to arrears. Liaise with both internal and external customers, ensuring complaints are logged in accordance with company policy and recorded as required. Manage complaints to prevent them escalating and ensure they are resolved within minimum timescales and resolved with the best solution for both the company and their customers.
• Negotiate within permitted sanction limits with customers on plans and payments to bring arrears back in line with terms.
• Drive cash collection and constantly review processes and procedures to optimise efficiencies and encourage best practice; ensure all systems are maintained with concise, accurate and factual notes.
• Maintain a working knowledge of the regulations and business obligations that affect the role.
• Develop relationships with other key internal teams to ensure situations are resolved at the appropriate level and that risks are minimised.

• Proven, relevant experience within a Credit Collections or Recovery environment, preferably within the financial services or leasing industry. In depth knowledge of recovery procedures and options, liaising with Legal entities and bodies within the current Governmental regulatory environment are all advantageous.
• Passionate about delivering the highest level of customer service, both internally and externally.
• Outstanding influencing and negotiation skills; able to work collaboratively to achieve mutually beneficial outcomes.
• Strong analytical skills, as well as good commercial awareness.
• Effective, proactive communicator with the ability to deliver commercial and operational messages and influence stakeholders drawn from a wide audience.
• Self-motivated with a truly entrepreneurial spirit and a great eye for detail.

The company offers an attractive package including generous benefits.

This role would suit someone with experience working as a Recoveries Advisor, Collections Associate, Credit Controller or Debt Collector.

Index Recruitment is acting as an Employment Agency in relation to this vacancy.

"Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion".