2nd Line Support Analyst

Recruiter
RUBICON RECRUITMENT GROUP
Location
Bournemouth
Salary
£26k per year
Posted
12 Jul 2017
Closes
11 Aug 2017
Contract Type
Permanent
Hours
Full Time
2nd Line Support Analyst, Bournemouth, Up to £26,000

An IT professional services provider requires a 2 nd Line Support Analyst to join their team. Joining during an exciting period of growth, you'll support the IT Systems and IT users across a broad client base, working on a variety of systems and applications whilst providing an exceptional level of customer service.

Key responsibilities include;

- Providing support to clients over the phone and via email

- Working on the company cloud environment and within public cloud services

- Attend onsite visits to provide installations when required

- Provide support to bespoke applications, mobile devices and server operating systems

- Internet connectivity troubleshooting

- Server and firewall administration

- Manage your time effectively working to SLA's

- Provide out of hours on a on call rota

As the ideal 2 nd Line Support Analyst you will have:

- At least 2 years' experience within a similar role

- Excellent communication and customer service skills

- Office 365 setup and configuration experience

- Microsoft Server and Server application administration

- Windows MCP qualification would be advantageous

- A IT related degree or equivalent would be advantageous

- Microsoft Azure would be advantageous

You'll be involved in a number of projects, providing mainly remote support based in the company's state of the art offices. In return you'll receive a highly competitive benefit scheme as well as 25 days holiday.



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