Customer Relationship Manager

Location
Manchester
Salary
£25000 - £35000 per annum
Posted
12 Jul 2017
Closes
09 Aug 2017
Ref
00070918
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
This company is a specialist provider of integrated systems throughout the UK, installing Structured Cabling, Audio Visual Systems, Fibre Optics, TV/SAT, IP Security and Wired & Wireless Networks, ensuring that technology investment provides real benefits. Working with consultants and major clients throughout the UK, for 30 Years the company has delivered an impressive portfolio of installations in all market sectors.

The job role:
They are looking for an experienced Customer Relationship Manager, based in their Manchester branch who will, as well as delivering their own small works and roll out projects, support the Regional Manager with Project Estimation, Site Surveys and infrastructure design and customer meetings.

Responsible for:
- Working closely with Regional Manager to develop business opportunities.
- P&L ensuring all small works and roll out projects are delivered to budget, whilst maximising profitability and meeting deadlines
- Estimating and quoting projects.
- Ability to work well under pressure whilst prioritising workloads and meeting deadlines
- Working with Project Managers and Project Co-ordinator to allocate resources.
- Current Health & Safety standards, QA issues and processes
- Inspire, manage and lead projects ensuring effective responsibility, delegation, engagement and ownership
- Efficient use of resources

Who should apply?
The successful candidate will be focused and have a desire to be successful

The following skills, attributes and behaviours are essential: -
- Demonstrable financial understanding including P&L management
- Excellent communication skills, both verbal and written.
- Estimating - Reading and understanding complex specification documents, reading and marking of floor plans, creating spreadsheets to cost projects
- Capable of running several projects simultaneously - small projects and roll out contracts
- Have experience dealing with main contractors, M&E contractors, Engineers and Sub-contractors.
- Customer service and relationship building
- Strong technical awareness in structured cabling, IP Integration (CCTV, Access Control, Wireless) and AV installations
- Excellent Negotiation skills
- Ability to meet deadlines

Job Type: Permanent

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