Head of IT Service (Head of IT Operations)

Medical Protection Society
£60000 - £70000/annum (Neg), 12& pension, PMI, Cashplan
12 Jul 2017
10 Aug 2017
Contract Type
Full Time
Head of IT Service - IT Operations

* Based in Leeds
* Full-time, permanent

The Medical Protection Society Limited ("MPS") is the world's leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of more than 300,000 members around the world. Membership provides access to expert advice and support together with the right to request indemnity for any complaints or claims arising from professional practice.

Our in-house experts assist with the wide range of legal and ethical problems that arise from professional practice. This can include clinical negligence claims, complaints, medical and dental council inquiries, legal and ethical dilemmas, disciplinary procedures, inquests and fatal accident inquiries.

IT Operations provides the highest quality technology-based services, in the most cost-effective manner, to support MPS's business strategy and strategic change programme. The department develops, enhances and manages applications and infrastructure through appropriate architecture streams to provision highly effective, reliable, secure, and innovative information systems to support MPS in its delivery of a world class service by exceptional staff.

We are recruiting for a Head of IT Service, to work in our IT Operations department, based in our Leeds office.

The purpose of this role is to provide overall responsibility for the delivery, management and improvement of IT services to support MPS's business and end-user needs, using a set of well-defined best practices based on ITIL. Responsible for leading the development, implementation, sustainment, and continuous improvement of IT service management processes; as well as establishing, measuring and reporting on Key Performance Indicators (KPIs) related to services, processes, operations, and delivery.

The roles requires you to support the Director of IT Ops in developing and maintaining an appropriate IT strategyand you will also lead the services capability across MPS with specific acountability for 4 key areas:

* Infrastructure
* Service Desk
* Supplier Management
* Technical Architecture

You will show strong evidence of related and progressive experience, (over a number of years) combining IT delivery, solutions implementation, project management, operations management, team leadership. In addition, we would expect to see significant experience in delivering IT Service Management and process improvement through a structured approach, in a corporate environment.

In return, we offer a great working environment in conveniently located offices in the City Centre. We offer an exceptional benefits package, including a 12% pension scheme, 30 days paid holiday (in addition to public holidays), private medical insurance and a health care cash plan, car allowance, childcare vouchers and an annual bonus scheme