Operational Shift Supervisor - Document production experience

£21000 - £24000/annum
12 Jul 2017
10 Aug 2017
Contract Type
Full Time
A global multinational law firm are seeking a well organised and focused Operational Shift Supervisor to join their Document Production unit based in Leeds.

Candidates will have an in-depth knowledge of the full suite of Microsoft products and document production, a flair for technical issues coupled with excellent organisational, verbal and written communication skills with ability to communicate at all levels. It is essential that candidates have Document Production experience and experience in a supervisory position is also preferred.

The hours of work for this role are: 4pm to Midnight (Monday to Friday)

Key responsibilities:

* Assisting the team with document production related work.
* Acting as first line manager to your respective shift.
* Regularly reviewing and supporting the workflow to ensure that client work and relevant communication is managed effectively.
* Management of holidays and other absences for your shift.
* Assisting the Team Leader with staff management and escalating any suggestions/issues where necessary.
* Involvement with team development including training and operational coaching.
* Working closely with the Team Leader/Manager to assist with development of operational and technical related projects.
* Overseeing the quality and efficiency of work delivery and feeding back any suggestions/issues where necessary.
* Acting as a key point of contact for clients and other business service departments on an operational level and promoting good working relations.
* Assisting with team recruitment of new personnel to the department alongside the Team Leader and/or DP Manager.

Key competencies:

* A highly professional approach is required with a need for confidentiality in areas of sensitivity
* Confident decision-maker and problem-solver
* Energy and commitment is required together with the ability to show initiative in recommendations for service improvements
* Commitment to internal client care and customer service
* Strong communication skills with ability to build and maintain relations with key stakeholders
* Culturally aware on a local and wider business level
* Is focused on departmental, individual and your own personal development
* Ability to demonstrate effective teamwork skills

If you feel you fit the above criteria, please apply today.

Huntress does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK