Telephone Account Manager

Office Angels
12 Jul 2017
10 Aug 2017
Contract Type
Full Time
Office Angels are currently recruiting for a Telephone Account Manager for our loyal client based on the outskirts of Nottingham City Centre.

Position Summary:

To retain and grow customer accounts by establishing and maintaining strong relationships through regular account management. Other primary goals are to increase products brought through the customer base and develop new business. The applicant must be able to understand a diverse range of products ensuring that knowledge of features and pricing is up to date.

Primary Duties

* Deliver a first class customer experience
* Account management of existing customer base
* Targeting and reviving former customers
* Developing new business opportunities where possible
* Managing quotations
* Maximising revenue by cross, associated and up-selling
* Driving new messages through customer channels including promotions available
* Hold strong internal relationships and use this resource to further enhance the customer experience and assure delivery of goods in a timely and efficient manner
* Process orders and ensure that your customer is kept up to date at all times
* Mange and prioritise own work load
* To achieve all set KPI's and Targets

The ideal candidate would be;

* Self-motivated and driven
* Behaves with dignity and respect
* Passionate and loyal
* A keen eye for detail
* Excellent telephone and communication skills both verbal and written
* Able to communicate effectively at all levels

Attributes & Skills required:

Literacy and numeracy

Computer literacy

Interpersonal skills, appreciation of good internal and external customer service behaviour

Organisation and planning

If you believe you would be suitable for this position please apply directly today with your up-to-date CV or email (url removed).

Due to the number of applications, only successful candidates will be contacted.

Office Angels are an equal opportunity employer.

Office Angels is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer