Income Officer

Recruiter
Coyles
Location
Poplar, Greater London
Salary
£28000/annum
Posted
12 Jul 2017
Closes
10 Aug 2017
Sector
Public Sector
Contract Type
Contract
Hours
Full Time
Main Purpose of Job

To provide a high quality and prompt housing management service to Swan’s customers. To ensure that current tenants arrears are pursued in order to maximise unpaid rental income.
To offer advice and support to customers, assisting them to access all of Swan’s services and to ensure tenancy conditions are enforced.
Raise the profile of Swan’s services and ensure improved customer satisfaction

Key Responsibilities

•Maximise rental income for the Association but ensuring the key principles of customer care are adhered to and the needs of vulnerable tenants are met.

•Work with tenants from sign up to prevent debt from occurring.

•Negotiate realistic repayment agreements taking into account financial circumstance.

•Give advice on rent payment options.

•Understand and make referrals to the welfare benefits team.

•Work effectively with external partners.

•Assist tenants with support needs to access services to enable tenancy sustainment.

•Liaise effectively with local authority housing benefit and homelessness services.

•To provide practical assistance by helping residents where necessary to complete welfare benefit applications, deal with correspondence and apply for backdated welfare benefits.

•Arrange welfare benefit advice and debt counselling services for tenants who need it.

•Manage a complex caseload and instigate legal action as necessary for the recovery of debt

•Attend the County Court to present cases where possession is required to minimise income loss to the Association.

•Be an advocate for residents to ensure they can access all key services both internally and externally.

•Sign up new tenants explaining Swan’s policies and services, tenant’s legal and welfare rights and tenancy obligations.

•Promote resident involvement by attending and servicing meetings. Work with resident representatives to improve service delivery and taking full account of resident’s needs.

•Assist tenants with support needs to access services to enable tenancy sustainment

•Work effectively with external partners.

•Good understanding of the welfare reform changes and the impact

•Recovery of rent arrears from tenants affected by bedroom tax and other benefit changes.

•Have a flexible approach to working hours, including evenings and weekend work.

•Work closely with colleagues to achieve team targets on rent arrears, sustaining tenancies and maximising the organisations income stream