Senior Life Coach

YMCA Black Country Group
12 Jul 2017
10 Aug 2017
Contract Type
Full Time
Title: Senior Life Coach
Salary: £24,000 per annum (pro rata)
Hours: 18.75 hours a week
Responsible to: Housing Manager Sandwell Housing
Location: YMCA Western Gateway, Sandwell (with regular travel across Black Country region)
Due to the nature of the role, evening and weekend working will be required. The post holder will be ‘on call’ on a rota system to provide Housing Support out of hours.

Background: YMCA Black Country is a group of YMCA charitable companies & associated trading subsidiaries operating in the Black Country and South Staffordshire area, delivering a wide range of community services. The services delivered include supported housing, youth work, childcare & family support, substance misuse support interventions, skills & employment training, and health & well-being services.

Job role:
Coordinating a team of Life Coaches and Housing Tenancy Sustainment Mentors (HTSM), supporting vulnerable homeless young people and adults, you will work alongside people primarily aged 18-49, (most of whom will not be in education, employment or training) to help them fulfil their full potential. You will coordinate and support the team, who will have caseloads of up to 10 and deliver to residents through group work and 1-1 activities focused on developing the resident’s talents towards achieving self-sustaining independent living. As well as coordinating the team, the Senior Life Coach will be expected to also deliver 1-1 support and facilitate group sessions as part of their role.
Activities will focus on developing talent, economic, health, social and spiritual well-being.
Duties and Responsibilities:
The post holder will operate and work flexibly to ensure that the project delivers positive outcomes for residents. The duties will include:
Development and Delivery

• Working with the Housing Services Manager, Life Coaches and HTSM’s design and implement a programme of activities for the delivery of group sessions to residents. Sessions will be focused with well-defined outcomes and be delivered by Life Coaches and HTSM’s.

• Regularly consult with residents to ensure their voices and opinions are captured and that they are involved in the development of activities through a Co-Production approach.

• Quality assure the sessions delivered.

• Engage and work effectively with the YMCA’s HTSMs and Life Coaches to identify and access referrals from the supported housing projects and support move-on to independent living.

• Coordinate and support caseloads of residents through group work and 1:1 activity to support their talent development towards achieving self-sustaining independent living.

• Ensure a person-centred and development focused approach to coaching, ensuring project priorities and outcomes are achieved.

• Develop effective working relationships with the Life Coaches and HTSMs and other stakeholders to share and develop best practice.

• Ensure positive actions to safeguard young people and vulnerable adults, following relevant policies and procedures. Escalate potential serious issues to the Safeguarding Lead.

• Working with the Housing Services Manager, Life Coaches and HTSM’s implement a range of tools to capture the progression made by residents.

• Co-ordinate the collection and safe storage of accurate records, including details of resident engagement, progression, involvement, delivery undertaken and relevant outcomes achieved.

• Support other Black Country Housing Services to imbed elements of the Sandwell Support Programme having piloted them internally. Attend regular team meetings, ensuring that any issues with residents are properly logged.

• Provide regular progress reports as required by Housing Manager and Department Head of Service.

• Uphold the Values and respect the Christian Ethos of the YMCA.

• Promote and champion the aims, objectives and wider work of the YMCA.

• Undertake regular supervision with your nominated Line Manager.

• Commitment to non-discriminatory practice and valuing diversity.

• Actively participate in relevant staff training and development opportunities

• Attend and actively contribute to team meetings including the sharing of best practice

• Adhere to and implement all relevant policies and procedures (e.g. lone working, health & safety etc.)

• Undertake out of hours working as required

• Other activities as required for the success of the YMCAs supported housing projects and in meeting its funding requirements.
• Other duties that are reasonably commensurate with the post


• Be aware of the Association’s duty of care in relation to staff, residents and visitors and to comply with the health and safety policies at all times.
• Establish and maintain positive, constructive and professional working relationships with staff, residents and visitors and all other stakeholders of the Association.
• Be aware of and comply with all Association Policies and Procedures relating to your employment, including codes of conduct, safeguarding policies and equal opportunities policy and any statutory regulation affecting your work. Act in a courteous way at all times in communications with both colleagues and other stakeholders.
• Ensure all work practice is inclusive, expressed through a wholehearted commitment to welcome those of all faiths and none.
• Respect prayer and devotional times that may take place from time to time in YMCA gatherings and related activities. *
• At all times to work and behave in a manner consistent with the Christian ethos of the Association and in full compliance with all relevant legislation and regulation, as well as Association policies, procedures and guidance *
• In addition to the job set out in this job description the post holder may, from time to time, be required to undertake additional or other duties as necessary within his or her capabilities and status to meet the needs of YMCA Black Country Group.

Person Specification
Job Title: Senior Life Coach (Supported Housing)

Qualifications Desirable Essential
JNC youth work or equivalent
NVQ Advice & Guidance Level 3 or above
Coaching and / or mentoring award
Skills, Knowledge & Experience
Previous experience of managing others in their work.
You will be able to demonstrate a successful track record of engaging and coaching young people & adults. Adopting and delivering a person centred and development focused approach to coaching, ensuring project priorities and outcomes are achieved.
Demonstrable substantial experience of working with challenging and vulnerable groups, particularly around employment, education and training.
Experience of coaching and mentoring young people & adults, that is outcome focused to motivate, enthuse and build individual talents, towards successful independent living.

Ability to engage, develop and build positive relationships with vulnerable young people and adults.

Experience of advocacy.

Ability to facilitate economic, health, social and spiritual development of individuals.

Ability and experience of organising and delivering group-work activities.

Knowledge of the employment and skills landscape, particularly as it relates to the cohort.

Knowledge of legal, financial and personal welfare issues and regulations relevant to the cohort.

Demonstrable experience of relationship building with a range of partner organisations

An understanding of the voluntary and community sector and its key drivers

Ability to deliver against targets

Computer literate including databases, Microsoft office and Word

Personal Attributes
The ability to respect the Christian Ethos of the YMCA and uphold its values. (NB. Where a chaplaincy specialism is required, this will require a Christian faith belief and be subject to the Association’s Central Post Policy)

A clear commitment to the cohort as “experts by experience”

An effective and clear communicator, and an active listener with a participatory and collaborative style of working

Ability to understand and interpret statistical data
Patient and flexible with an ability to inspire, support build confidence and motivate.

Ability to prioritise and manage own work load

Ability to negotiate and influence

Tolerant and respectful of individual differences

Ability to build and maintain effective relationships internally and externally

Ability to work as part of a team

The ability to travel around the Black Country on a regular basis as required by the demands of the post.
This post is subject to an enhanced check by the Disclosure & Barring Service regarding any previous criminal record.
* A Genuine Occupational Requirement in accordance with the Equalities Act 2010