Lead Facilities Manager- Up to 40k- Cambridge

Linton Recruitment Solutions Ltd
£38000 - £40000/annum
12 Jul 2017
10 Aug 2017
Contract Type
Full Time
Lead Facilities Manager

Up to £40,000

Job Summary/Goals

The Lead Facilities Manager (Lead FM) role has been created to provide leadership for the IFM facilities team within the client’s London campus of corporate sites. The Lead FM will provide line management for the site FMs within the campus, as well as certain strategic roles with a London campus scope or remit.

The Facilities Manager (FM) is responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract and will report to the Senior Facilities Manager. In this capacity, the jobholder will be the person responsible for the service delivery at these specified locations, which will be measured by contractual Key Performance Indicators and Service Level Agreements.

The role will have functional accountability for an assigned sector of the Client Sites and the jobholder is responsible for all aspects of client and tenant satisfaction.

The FM is responsible for working directly with the local client to ensure a thorough understanding of their objectives and the implementation of acceptable property-specific operating strategies that achieve these required standards. Once developed the FM must oversee the implementation of all approved initiatives and programs, by managing and coordinating the efforts of the FM team (e.g. direct reports, service providers, contractors, and building employees) to achieve the goals.

Essential Duties and Responsibilities


·Communication with Site/Campus Leadership team (General Manager, HR, Finance Legal, IT etc.).

·Preparation and distribution of Quarterly / Annual Business Review (QBR / ABR) information to client’s satisfaction.

·Hold regular meetings with Landlords, ensuring that terms of lease are being provided to client- e.g. external maintenance, central plant management.

·Space evaluation and planning, updating of floor plans using clients architect partners

·Responsibility for meeting KPI’s and SLA’s defined within the contract.

·Project Management during built-out phases, liaising with architects/landlords, organizing work schedules, etc.

·Mobilisation of agreed FM services to the sites

·Coach and guide all project teams (sub-contractors, maintenance engineers and commissioning engineers) throughout full project lifecycles

·Site Inspections (with other members of Facility Team):


oHeating, ventilation, air conditioning

oLandscaping (when present)

·Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues.

·Establish and operate the information systems necessary for effective scheduling and recording of contract work.

·Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts.

·Oversee and follow up on all technical maintenance for installations (AC/heating/fire extinguishing system, electrical installations etc.).

·Negotiate, renegotiate and maintain contracts with vendors.

·Planning and budgeting of internal fit out works and technical installations.

·Purchasing of furniture, organization of internal departmental office/space moves.

·Manage a team comprising an Office Services Coordinator and a Facilities Assistant, including allocating resource, delegating workload, ensuring adherence to best practices etc. (roles not present on every site).

·General administration of department, (holidays, training, performance reviews etc.).

·Updating and maintaining official safety documents, liaise with government authorities.

·Coordination of fire evacuation and first aid training for employees, in partnership

·Point of Contact for security/alarm responding

·Deputise / provide cover for Office Services Coordinator / Building Operations Coordinator when appropriate.

Key Performance Measures

·Compliance with service provision as detailed in the contract.

·Compliance with the Health and Safety responsibilities.

·High Customer Satisfaction rating as measured in regular surveys.

·Compliance with Best Practice documentation.

·Pursue continuous improvement.


The candidate must demonstrate the following skills:

·Decision making / complex problem solving:

oProactively gathers information from appropriate sources

oProbes/considers all of the facts

oConsiders other perspectives

oRefers to long term plans and goals, draws sound inferences

oPrioritizes key factors

oActs decisively, promptly and confidently

oAble to operate with limited guidance

·Excellent verbal & written communication

·Strong communication skills, leadership, teamwork, analysis, judgment and customer focus.

·Planning and organising:

oAble to evaluate priorities and re-juggle as appropriate

oAble to resolve conflict and communicate intentions clearly

oDeliver on time and with high quality results

oA self-starter who possesses intellectual curiosity.

oA proven team player at ease with sleeves rolled up approach.

·Spreadsheets and word processing

·High level of IT literacy


The candidate must demonstrate the following personal attributes:

·Customer focused


·Possess cultural awareness and sensitivity


·Experience of owning facilities contracts and supplier/ contractor management.

·Experience with Facility legislation, and governing bodies.


·Quality, EHS, Sustainability related qualifications desirable

·FM industry memberships and accreditations desirable

·Education to degree/diploma standard essential

·Fluency in local language and English essential