Customer Service Advisors

Recruiter
HEADS Recruitment Limited
Location
Trafford Park, Greater Manchester
Salary
£7.64/hour
Posted
12 Jul 2017
Closes
10 Aug 2017
Sector
Retail
Contract Type
Interim
Hours
Full Time
Temporary Customer Service Advisor

Hours: Monday – Friday 12pm – 8pm +

Saturday 12pm – 4pm (This is not optional and is part of the contracted hours) /

Monday – Friday 8am – 4pm +

Saturday 12pm – 4pm (This is not optional is part of the contracted hours)

Trafford Park / Eccles

Pay rate: £7.64 per hour

Temporary ongoing

Customer Service Advisor

The Role

Our client is looking for a Customer Service Advisor to join the team due to company growth and expansion. The overall aim of the customer service team is to support existing customers or potential new customers by resolving any issues that may arise. Your roles and responsibilities will include

* Respond to customer communications via: Telephone, Email, Social Media and Letters
* Provide information to customers by verifying information and understand the request
* To provide a high level of customer service.
* Maintain a high degree of quality and accuracy in work.
* Liaising and developing a rapport with customers.
* To handle customer enquires in a professional and courteous manner.
* Work cross functionally with other departments.
* Able to manage own time and productivity effectively, to meet service requirements.
* Meet performance expectations
* Process orders through SAGE 200

Customer Service Advisor

The Candidate

You will have the following skills, experiences and attributes…

* Previous experience in Customer Service is Essential
* Experience in a Call Centre Environment would be beneficial
* Experience of SAGE 200 would be Beneficial
* Excellent communication skills.
* Communicate effectively in high pressure scenarios.
* Customer service orientated.
* Must be confident and courteous on the telephone and be able communicate effectively
* Has the ability to make proactive recommendations.
* Works well with a team environment
* Is proactive

HEADS Recruitment Ltd acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

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