Customer Service Advisor

Solus Accident Repair Centre
11 Jul 2017
10 Aug 2017
Contract Type
Full Time
Customer Service Advisor 

Solus is one of the largest body repair groups in the country, employing over 600 people across 20 UK locations and they have repaired over 500k vehicles in the last 15 years. As part of the wider Aviva family, they are looking to bring fresh thinking into their business which will support their transformation into the bodyshop of the future. They work in a fast moving and rewarding environment, where they challenge traditional thinking to make them stand apart from their competitors, making decisions based on data and delivering their customer promise. 

Position: Customer Service Advisor (Automotive Repairs) 
Location: Luton 
Job Type: Full Time, Permanent 
Salary:£21,996 per annum 

About the role: 

- Be first point of contact for customers, setting the scene for the customer journey and providing solutions 
- Diagnose vehicle damage using technology, tools and questioning techniques 
- Make informed decisions about how best to match customer demand with the repair capacity which is available 
- Identify issues/failures which are impacting on our customer, suppliers or Solus operating efficiencies 
- Order parts for sites as required 
- Build strong relationships with key internal and external stakeholders 
- Understand the component parts of the claims process, build and apply knowledge in all areas of claims processing, complaints and fraud handling 
- Pay attention to all detail to minimise errors, and have the confidence to seek guidance making decisions which are right first time 

About you: 

To be successful in this role, you need to be a real customer champion, have the ability to communicate in such a way as to deliver the best service to their customers and your colleagues. 

Additionally you will be positive and happy to support others as part of a team. You pay attention to detail, are happy to challenge and make informed decisions. You will be a flexible team player who is resilient and always looking for better ways to do things. 

You may have experience of the following: Customer Service, Contact Retail, Hospitality, Customer Service Advisor, Contact Centre, Customer Service Executive, Call Centre, Customer Services, Client Support, Customer Service Representative, etc. 

This vacancy is being advertised by EasyWeb Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications