IT Helpdesk

11 Jul 2017
10 Aug 2017
Contract Type
Part Time
IT Helpdesk
York - Monks Cross
Temp to Perm
£9.07 per hour
Part time
Adecco are recruiting for IT Helpdesk Support Analysts for our client who is based at Monks Cross, paying £9.07 per hour

This is an exciting role that comes with full training and progression for the right person.

The role:
You will be supporting internal colleagues with a wide range of IT related issues and requests
Dealing with simple password resets through to taking full control of a colleagues PC remotely
You will be taking inbound calls from internal colleagues and also using a system called Live chat, which is an instant messaging system.
You will be working to SLA's and to tight deadlines to make sure the queries are resolved in a timely manner.
This working environment is busy and fast paced.
You will receive 6 weeks full training on all the technical aspect of the role, therefore having a technical background is not essential.

Skills & Knowledge:
You must have excellent customer service skills with a good telephone manner
You must have exceptional written English and grammar
You will be used to working in a fast paced environment
Have a genuine interest in working in the IT sector
Have great attention to detail and accuracy

Working hours:
Monday - Friday
17.5 hours per week
Working between 8am-11.30am

This is a temporary to permanent position for the right candidate.

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer