Receptionist for a well known local Hotel

Candour Recruitment
Maidenhead, Royal Borough of Windsor and Maidenhea
£13000 - £16000/annum
11 Jul 2017
10 Aug 2017
Contract Type
Full Time
Our client is currently looking for a full time Receptionist to join their experienced and professional team. The hotel hosts some fantastic facilities and a beautiful environment to work in. Our client is looking for an enthusiastic and positive Receptionist to work either on a early (645am - 315pm) or late (245am - 1015pm). 40 hour working week. This will be on a 5 day on, 2 day off basis, which includes weekends. Ideally you will have also used Opera. If you have good customer service skills and want to start your career within a corporate environment, then please do apply today.

Job Purpose: To promote a hospitable and professional image to the guest and give full co-operation to any guest requiring assistance, with a prompt, caring and helpful attitude.

. To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.

· To build a good rapport with all guests and resolve and maintain high quality customer service.

· To deal with guest requests to ensure a comfortable and pleasant stay.

· To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.

. To assist in keeping the hotel reception area clean and tidy at all times.
· To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.

· To administer all routes of reservations to ensure that room bookings are made and recorded accurately.

· To keep up to date with room prices and special offers to provide accurate information to guests.

· To ensure smooth running of the day including transition of shifts

· To compile, check and sign invoices for commissions and newspapers

· Be part of a team, able to handle all positive and negative guest feedback and record both correctly.

· Undertake quality training and coaching in a systematic and professional manner.

This role requires a candidate to start ASAP and will interview this week so please APPLY today