Customer Service Advisor

Recruiter
Uniting Ambition
Location
Hinkley Point, Somerset
Salary
£17500/annum
Posted
11 Jul 2017
Closes
10 Aug 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Customer Service Advisor

£17,600 p.a

Full Time, Permanent

Based in Coventry, relocating to Hinkley in the coming months.

The Role:

* Promote excellent customer service, by offering constant service to all customers by following company procedures.
* Ensure all inbound and outbound calls/complaints and escalations are recorded and resolved.
* Communicate in a professional manner to all customers via email, telephone, letter or face to face.
* Pro-actively take on tasks from all social media reviews which require further attention.
* Ensure you have a full understanding of all complaints regarding communications within internal departments, which will benefit all customers.
* Liaise with all couriers in a respectful and professional way.

Skills:

* Positive communicator and listener
* Target driven
* Motivated
* Enthusiastic
* Have the ability to build rapport with customers
* Handle any escalations
* Trustworthy
* Reliable

You will need to be able to communicate effectively, and show your ability to work under pressure. You will need to be computer literate, and be able to learn and develop within the existing team.

Hours: (Shift patterns)

* Monday to Friday: 8-8
* Saturday to Sunday: 9-6

If you are successful, you will be provided with full training, in order for you to be completely successful.

If you want to hear more about this position, please contact me on (Apply online only) or email me on