Internal Technical Sales

Recruiter
LG Recruitment
Location
Glasgow
Salary
£18000 - £25000/annum
Posted
11 Jul 2017
Closes
10 Aug 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
LG Recruitment is currently recruiting for one of our key clients based in Glasgow.

Job Purpose:
The Internal Technical Sales role will be responsible for providing technical knowledge, advice and support to external customers, whilst developing and maintaining customer relationships and promoting our clients products and services to maximise sales opportunities.

Responsibilities/Accountabilities
Deal with customer orders and enquiries appropriately and in a timely manner, ( expectations are within 24 hours)
Promote and advise on compatible products and services whilst maintaining high levels of customer service.
Ensure customers are fully informed and are updated on: availability of product, pricing and appropriate discounts and delivery timelines.
Where lead times do not match customer requirements investigate alternative parts to meet customer demands
Proactive contact with customer base on obsolescence issues as required by the business
Knowledge of all Franchise suppliers
Entrepreneurial sourcing of non-franchise products
Meet the branch KPI’s to maximise sales; and increase the range of products sold.
Managing and interpreting customer requirements, promoting and advising on additional associated products on incoming sales enquiries.
Demonstrate sufficient commercial awareness to negotiate prices, depending on the customer status, ownership and type of product; thereby maximising the margin achieved on the transaction.
If required, ensure accuracy of orders before entering onto the Strategix system.
Provide electrical expertise in the selection of technology based products utilising the support infrastructure
Remain customer focused with a can do attitude at all times.
Take ownership and responsibility of customer issues to bring them to satisfactory conclusion.
Takes on additional tasks in order to meet departmental, project related or developmental objectives.
Compliance with H&S policy and procedures

Skills, Knowledge and Experience 
The job calls for a person who enjoys dealing with people, creating and maintaining relationships as well as making a good impression both personally and for the organisation.
It is important that the job holder should have the persistence to see a job through to conclusion and the ability to work within a structured environment.
The ability to make favourable impressions on others will be an important attribute.
Gaining the enthusiastic commitment of others is an important component of this job.
It will be important for the job holder to be methodical and precise in their approach.
Customer support and servicing skills will be a critical factor of the role
It is important to have good working knowledge of Microsoft office and data entry systems
Experience in similar sales / customer service environment is important.
A good level of education is required, with at least GSCE’s in Maths and English (or equivalent)
is highly desirable.
Experience within an electrical engineering role, or a background in electrical distribution would be an advantage.
The role holder will have the ability to provide practical solutions, solve problems and look for continuous improvements for both the customer and the company.

Contact Perry for more info