Key Support Worker

YMCA Black Country Group
11 Jul 2017
10 Aug 2017
Contract Type
Full Time

Job Title: Key Support Worker

Location: YMCA Black Country Group Housing Support Service Locations: Primary place of work Dudley.

Reporting to: Housing Services Coordinator

Working hours: 37.5 hours per week. Due to the nature of the post evenings, weekends and bank holidays will be necessary. There may also be a requirement to be on call.

Remuneration: £18,876 per annum, simply health, life insurance and Gym membership.

Job Purpose: To contribute to the delivery of the informal education, group work, support programmes, youth activities and housing management services delivered through YMCA Supported Housing schemes.

To contribute to the creation of a positive atmosphere where the growth and development of residents can occur.

Duties and Responsibilities


• To act as ‘key worker’ to a case load of residents/service-users, ensuring the provision of appropriate support services and participation by these young people in the informal education and activities programme and in their regular support meetings.

• To participate in regular reviews with residents/service-users and the Senior Support Worker/Project Manager, where the implementation of agreed action plans is monitored and ongoing readiness for resettlement is accessed.

• To ensure that each resident/service-user is assisted to develop an individual action plan and that support and training is given on relevant skills for independent living e.g. life skills; basic skills; practical skills; completing forms; confidence building and self-esteem; job search skills; careers development; access to vocational training; leisure/social activities; planning move-on and interpersonal skills etc.

• To proactively and enthusiastically engage young people to participate in the support sessions offered on site and through external providers.

• To deliver group work as part of the Housing Support Programme.

• To assist the Senior Support Worker/Project Manager in the organisation and delivery of inductions and youth activities, as part of the Supported Housing programme e.g. sporting activities / recreational activities / residential etc.

• To assist the Senior Support Worker/Project Manager in the on-going development of relevant modules for the Housing Support Programme and ensure the programme is effectively delivered in the absence of the Senior Support Worker/Project Manager.

• To ensure that residents/service-users needing additional support, advice or counselling are referred appropriately.

• To maintain accurate recordings for staff and residents/service-users regarding all support and training issues.

• To assist in the monitoring of outcomes and outputs with regard to residents/service-users personal development and skills for independent living.

• To assist the Senior Support Worker/Project Manager in ensuring that an effective system of resident/service-user consultation is implemented in order to encourage full participation by the residents/service-users in the decisions relating to the project.

• To assist in ensuring that residents/service-users are successfully resettled into independence in liaison with the relevant housing providers.


• To assist in ensuring that residents/service-users understand the contents of the Residents/Service-Users Handbook and abide at all times by the house rules.

• To ensure the safety and security of the project premises, staff, residents/service-users and visitors whilst on shift, abiding to lone working practises as necessary.

• To assist in the collection of rent and service charge.

• To maintain a good working knowledge of current housing and other relevant benefits and ensure residents claim their entitlement at all times.

• To liaise as appropriate with the Housing Benefit Office, the DSS Social Services and other relevant agencies on behalf of applicants and residents.

• To keep accurate financial, statistical and administrative records as required for monitoring and other purposes.

• To contribute to the maintenance of good community relations.


• With other staff, ensure that all services are provided and maintained to a high standard.

• Attend supervision, appraisals and training as requested, adopting a continuous professional development approach to learning

• To participate fully as a member of the YMCA’s Housing Support staff team, and in that regard to meet regularly with other team members, contributing pro-actively to the on-going development of other individuals and the project.

• To be flexible to the changing needs of YMCA Black Country and its residents/service users

• To abide at all times by YMCA Black Country’s Policies and procedures.

• To promote the aims and purpose of the YMCA.

Key Support Worker - Person Specification

Education, Qualifications and Knowledge
1. A good standard of education e.g. NVQ 3 or equivalent.
2. Relevant training, study or qualification in the area of youth work and/or housing and welfare.
3. Knowledge and understanding of housing and support needs of young people.
4. Knowledge and understanding of the welfare benefit system.
5. Knowledge and understanding of the roles of external agencies i.e. social services, education services and statutory and voluntary sector services.
6. Understanding of professional boundaries.
7. Understanding of and commitment to the promotion of equal opportunities and diversity management.
Experience & Abilities
1. Ability to provide leadership and inspire our young people to develop and move on.
2. Experience of undertaking one- to-one support work with young people, providing advice and guidance, support planning.
3. Proven experience of supporting the development needs of vulnerable young people.
4. Ability to deal with difficult behaviour in a firm and appropriate manner without damaging relationships.
5. Able to communicate confidently and tactfully with disaffected young people
7. Ability to foster effective relationships with residents, colleagues and a range of diverse agencies and professionals.
8. The ability to show genuine concern and empathy with colleagues and clients.
1. Well organised and able to plan and manage own time and conflicting priorities and produce accurate, high quality work to timescales.
2. Ability to follow instructions and respond when required to specific deadlines.
3. Good problem solving skills.
4. Able to research and use appropriate information sources within and outside of the organisation.
5. Ability to use Microsoft Office – Word, Excel and PowerPoint with confidence.
6. Excellent written and oral communication skills including the ability to produce clear, accurate and concise reports.
7. Excellent negotiating skills.
8. Excellent interpersonal skills and ability to initiate and develop relationships with clients.
9. Excellent presentation skills.
10. Ability to co-operate and work together to build team effectiveness.
Personal Qualities
1. High levels of energy, passion and drive.
2. Professional with commitment to achieving individual and team goals and prepared to go the extra to help achieve these.
3. Self-assured and confident. Able to be assertive in challenging situations.
4. Resilient, emotionally robust and reliable.
5. Flexible, adaptable and responsive to change.
6. Self-Starter who can work without supervision and use their own initiative to make decisions when appropriate.
7. Creative and innovative.
8. Non-judgemental.
9. Wide range of personal interests.
10. To be in sympathy with the Christian Ethos and values of YMCA Black Country Group