Support Engineer tier 1/2, Farnborough, up to £35k

Recruiter
The People Network - Swindon
Location
Farnborough
Salary
£22000 - £35000/annum
Posted
11 Jul 2017
Closes
10 Aug 2017
Contract Type
Permanent
Hours
Full Time
Support Engineer (1st or 2nd Line), Farnborough, up to £35k DOE

My client who are an independent software vendor and cloud services provider are seeking a 1st or 2nd line support engineer, with a strong technical background that can ideally speak a foreign language to join their growing support team.

In this role you will work closely with global external customers and Product/Design teams to proactively reduce reasons for customers needing to contact Support as well as handling support queries in the most efficient and effective way possible. 

Responsibilities include: Telephone & email support, logging of all calls, creating/updating cases in call logging system, troubleshooting product related issues using resources available and remote assistance when required.

Required Skills:

- Exposure and understanding of Exchange 2007 and higher is crucial
- Good exposure to Microsoft technologies
- Excellent communication skills
- Ability to express technical issues to non-technical business stakeholders.
- Strong communication skills, write and oral
- Team player and self motivated

Desirable:

- Experience in a company producing cloud-based products
- Active Directory
- HTML

This position will be shift work varying from 6am - 2pm & 2pm - 10pm.

In return you will be rewarded with a competitive salary, benefits package and an excellent working environment for a company undergoing a significant period of growth.

If you think you have what it takes to become a strong 1st or 2nd Line Support Engineer please do not hesitate to get your CV across. ​

If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch