Front of House Team Leaders

Recruiter
Kiwi Recruitment
Location
Bognor Regis
Salary
£17022 - £17023/annum
Posted
11 Jul 2017
Closes
10 Aug 2017
Contract Type
Permanent
Hours
Full Time
Kiwi Recruitment are currently looking for a variety of Front of House Team Leaders to join an exciting and busy leisure complex within the popular seaside resort of Bognor Regis.

Roles and Responsibilities:

* Takes responsibility for the day to day management of the Food Safety policy and the Health & Safety policy.
* Demonstrates empathy with guests to enhancing the guests' experience.
* Utilizes feedback and qualitative measures to identify strengths and opportunities to develop the guest experience.
* Demonstrates the principles of the four customer conditions and LES to resolve any guest queries or when handling any customer dissatisfaction.
* Be present for during peak operating times where possible.
* Ensure the venue is fit for purpose at all times by adhering to opening/closing checks, alongside managing and monitoring all 5 senses and guest communication, repair and maintenance and Health & Safety.
* Be a role model and demonstrate the right behaviours to the team what it takes to be on purpose in challenging times.
* Support day to day management of the food costs and have a basic understanding of the results.
* Ensure the right team, are in the right place, at the right time aligned to the business needs.
* Support the wider resort in multi skilling our team.
* Ensure team movement is tracked on the SAM system in line with company policy.
* Drive, maintain and communicate any incentive program within the venue.
* Ensure POS marketing is relevant to the calendar break