New Lending Consultants

Doxford International Business Park, Sunderland
£18000 - £20000/annum plus a fantastic benefits package
11 Jul 2017
10 Aug 2017
Contract Type
Full Time
Are you customer focused?

Do you have strong administrative skills?

Are you able to prioritise your workload and work to strict deadlines?

We are looking for customer focused individuals to join a leading mortgage servicer. This role will involve inbound, outbound and web chat conversations with customers and brokers regarding new and existing mortgage applications. You will be required to engage with potential customers and fact find to ascertain income and expenditure information. You will also handle and deliver administrative duties within customer operation effectively and efficiently.

In this role, you will:

• Receive inbound calls from customers in relation to client mortgage
propositions or mortgage applications.
• Manage customer queries using the web chat communication
• Actively listen to ensure the customer’s financial situation is fully understood.
• You will ensure all relevant customer documents are received in a timely
manner and are then validated against the application requirements.
• Ensure all documentation is uploaded correctly and accurately onto the
customer application.
• Process the initial mortgage application to completion
• Accuracy and attention to detail is key

Skills and experience required:
Excellent communication and listening skills
Flexible approach to workloads
Decision making and problem solving skills
Strong commercial awareness and understanding of mortgage regulation and credit control policies
PC literate - Microsoft Office applications
Ability to overcome objections
Flexibility in approach to workloads

Starting salary will be between £18,000 - £20,000 per annum (depending on experience). You’ll also receive a fantastic benefits package!

• Incentive scheme
• Pension scheme
• Life assurance
• Holiday trading scheme
• Shopping discount vouchers
• Childcare vouchers - salary sacrifice scheme
• A reward and recognition scheme is available for managers and colleagues
to nominate individuals for rewards to recognise outstanding performance
• Employee Assistance Programme

You’ll be required to work 35 hours per week on a shift pattern between 8am – 8pm Monday to Friday and occasional weekends.

This is a great opportunity to kick start or develop your career within financial services.

If you’re interested, send your CV in today or call us for a chat – we’d love to hear from you