Credit Controller

Fuel Card Services Ltd
£17000/annum + Quarterly Bonus
11 Jul 2017
10 Aug 2017
Contract Type
Full Time
Reporting to the Credit Control Manager/ Supervisors, the Credit Controller will be responsible for dealing with the management of customer credit limits and chasing outstanding customer debts.

Duties & Responsibilities

* Check applications, check the system for duplications, print credit checks
* Print and match the credit checks to the application, request additional information e.g. Utility bills and company cheques.
* Make decisions on the applications Approve, Decline, Bond or bank guarantee's
* Changing details on live accounts.
* Dealing with the solicitors regarding debt over £500, Instructing Judgement, charge orders and bailiff's.
* Accurately completing claim forms for debts over £1500 for the insurance company.
* Calling customers to chase payment of returned direct debit payments.
* Calling customers to chase for payment for outstanding debts.
* Working with customers on their credit risk exposure (ie if they exceed their authorized credit limit).
* Other ad hoc duties include, understanding of cleared balances to keep accounts open, working with credit insurance brokers and credit rating agency.
* Dealing with customer queries in a professional, courteous and timely manner.
* Then recording all customer information on emails or calls received and made on Goldvision to maintain detailed and accurate customer records.

There will also be quite a lot of interaction with sales team leaders and managers to deal with any particular credit aspects of current customers’ accounts and sometimes new customer application queries arising from our offices in Oxford, Motherwell, Burnley and Kent.

Education & Experience

Good standard of education preferably with a ‘C’ or equivalent in English and Maths.

Experience working in an office environment, preferably within a Credit/Accounts department.

Working knowledge of Microsoft Office packages – Word, Outlook and Excel.

Key Competencies

Accuracy and attention to detail with good numeracy skills.

Good communicator with professional and confident telephone manner.

Methodical with ability to organise and prioritize.

Enthusiastic and motivated with the ability to work well individually and as part of a team