1st / 2nd Line Support - Central London

Recruiter
FT Recruit
Location
London, South East England
Salary
20000.0000
Posted
10 Jul 2017
Closes
09 Aug 2017
Contract Type
Permanent
Hours
Full Time
Position: 1st / 2nd Line Support
Location: London
Salary: £20000 - £35000 per annum

Our client is looking to recruit a 1st Line Technical Support to be based in London.

The Role & Responsibilities:

Providing 1st line technical support for hardware and software issues
Assessing the complexity of an issue and dealing with it yourself, or escalating to a senior
Ensure all calls are logged into the help desk system and progress notes are added to all calls
Managing the timely resolution of open calls and call actions across all customers
Proactively managing problem calls through to completion in a timely basis
Proactively working to improve internal processes
Pro-actively identifying potential problems and issues on customer sites
Identification of potential opportunities to replace or implement new solutions

Key Skills and Experience

Very good English communication skills.
Great customer service skills.
1st, 2nd & 3rd line IT help desk support.
Strong knowledge of Microsoft operating systems with emphasis on Windows 7, 8, 10.
Strong knowledge of the Microsoft Office suite.
Self-motivated, well organised.
Good IP networking skills.

To apply, please use our standard online application form by clicking the Apply button below.