Telesales / Customer Service Representative - Call Centre

eRecruit Solutions Ltd.
Newcastle Upon Tyne, Tyne And Wear
10 Jul 2017
09 Aug 2017
Contract Type
Full Time
Telesales / Customer Service Representatives are sought to join this call centre based in Newcastle upon Tyne.

It's not like most contact centres. At this company their people are their most important asset. They believe that a happy and engaged team is the key to a successful business. They encourage open and honest communication and treat everyone fairly, all of the time. They will give you all of the tools to be successful in sales and customer service with a great package of rewards as well.

As a Telesales / Customer Service Representative, you'll receive a stack of benefits on top of a competitive basic salary. Benefits like a clear path to regular pay increases, uncapped commission and a healthy holiday allowance, great incentives and cash prizes every single day. Free fruit for all of the team, free stop smoking initiatives, incentivised gym membership, fun filled, adrenaline seeking fundraising events supporting various local charities, great team building events and of course their famous annual awards night are just some of the reasons they received an accreditation for staff engagement in the Sunday Times best companies survey in 2017. Not to mention big career development opportunities for those who plan to climb the ladder. 90% of the management team started their career at the front end on the phones!

The Role:
Telesales / Customer Service Representatives support the biggest and fastest mobile network in the UK by selling additional state of the art products such as phones, tablets and broadband services to existing customers. No cold calling, just offering sales with great customer service to customers who already have a loyalty to an amazing brand. It's all about putting customers first - introducing new products and looking for ways to strengthen relationships with every one of them. It's not always easy. This is why we need people who can stay patient, show resilience even when being told 'no thanks' and still close a deal without ever forcing it. People who can keep a close eye on their measured targets, and do it all while offering great customer service and quality on every call.

Do you / Can you / Are you
- Love talking to and listening to people and have a knack for understanding their needs
- Show a real hunger when it comes to spotting a sales opportunity and closing a deal
- Be tenacious, adaptable and resilient
- Stay highly motivated in a targeted environment where the rewards for achieving are sky high
- Know the importance of working well with your team and making an impact on those around you
- Show a genuine interest in communication technology
- Have a competitive edge and an appetite for a challenge
- Know a thing or two about the telecoms industry
- Have a track record of delivering results and exceeding stretching targets
- Have experience of working in a contact centre environment.

But please don't worry…….
Whilst experience in a call centre / customer service role is beneficial; we love talking to great people, and some of the company's most successful people have joined the team with limited or no experience. If you have the right attitude and personality but lack experience, they will give you all of the training and support you need to be successful in sales.

What you'll get in return for your hard work:
- Competitive salary, with regular reviews based on job performance and loyal service
- Uncapped commission - typical commission earnings are £3,000 -£5,000 a year, but the top 20% of sales people are earning around £10,000 a year in commission
- 20 days' holiday (pro-rata) - with the opportunity to buy additional days
- Discounted mobile phone package (up to 30% off - conditions apply)
- Enrolment on the 'better health at work' programme with benefits including free stop smoking sessions, alcohol and drug awareness sessions, incentivised gym membership, running club, free fruit and nutrition advice
- 13 weeks training in the sales academy. Working towards a clear glide path you'll get all the tools you need to build a successful career
- Great incentives programme with regular prizes such as iPad's, TV's, games consoles, city breaks, spa weekends, tickets to concerts and sporting events and of course lots of ad-hoc cash prizes

Please click to apply for the role of Telesales / Customer Service Representative in Newcastle upon Tyne!

If the details shown on your CV match our client's requirements, we will provide our client with your full details so that they can judge whether you may be suitable for the opportunity advertised. Your details, as submitted by you, will only be used in relation to this specific opportunity. We may also use your details to contact you by email about our free career advice site CareerSavvy. By applying to this advert and submitting your CV and/or cover letter to us, you give express consent to us using your details for these purposes.

eRecruit Solutions is a flat fee online recruitment company that actively recruit for the following roles: Telesales Executive, Outbound Sales Advisors, Telesales Advisors, Outbound Sales Consultant, Telesales, Outbound Sales Representative, Call Centre, Telesales Representative, Sales Executive, Customer Service, Contact Centre in Newcastle upon Tyne.

REF: TAY120594A