Senior IT Support Technician - £28,000 + Bonus - Basingstoke

Penguin Recruitment
£28000 per annum
10 Jul 2017
09 Aug 2017
Contract Type
Full Time
Senior IT Support Technician - £28,000 + Bonus - Basingstoke

Are you currently working as 2nd line or 3rd line support engineer?

Do you have 2 -3 years IT support experience?

Is so, we would like to speak with you!

Penguin Recruitment are proud to be working with a leading IT Reseller and Managed Services provider based in Basingstoke and due to internal expansion our client is looking to add a Senior IT Support Technician to the dynamic and fast past team.

The Role

* You will be responsible for ensuring all services are operated within the agreed SLA's.
* The role will also see you support and offer guidance where need be to the 1st line engineers.

To be considered for the position you must be competent in delivering within a broad area of device, network and application services for IT end user support, LAN/WIFI/Security Infrastructure, IT Hardware, AV services and backup technologies.

The Candidate

The successful candidate will come from a similar role, and hold competences of a tier 2 Line Engineer and must possess a broad knowledge of IT services. It would be beneficial if you have had exposure to Network and Server technologies

Key Skills: - (Desirable)

* 2nd line Hands on IT Support and problem management.
* Windows Server 2008 R2, 2012 R2, Windows 7, 8, 10.
* Microsoft Office 2003, 2007, 2010, 2013 and 2016.
* Active Directory, DNS, DHCP, WDS, File & Storage, users & groups, Group Policies, etc
* Office 365 with SharePoint, Exchange 2010, and Exchange 2013.
* Hyper-V and VMWare 5.5 U2 virtual systems.
* Networking skills (TCP/IP, Firewalls, Switches, VPN, and Wi-Fi).
* HP Server, Workstations, Laptops, desktop computers, Konica Minolta MFP printers, Sharp MFP printers and Cisco switches.
* IT inventory, assets management and stock management.
* Knowledge of video conferencing such as Skype for Business and GoToMeeting.
* Excellent diagnostic and troubleshooting hardware, software's.
* Comfortable working with all levels of staff.
* Working with multiple suppliers and service providers.

The Package

* £28,000 PA
* Bonus incentives
* Company benefits
* Annual holiday

Keywords - 2nd line support engineer, technical support, desktop support, IT engineer, IT support

Commutable Locations -, Basingstoke Winchester Guildford Chineham, Hook, Fleet, Farnborough, Camberley, Farnham, Aldershot, Winchester, Guildford, Reading, Newbury, Andover, Alton, Reading, Maidenhead