IT Support Analyst - Winchester - £25k

Spectrum IT Recruitment
£20000 - £25000/annum Benefits
10 Jul 2017
09 Aug 2017
Contract Type
Full Time
IT Software Support Analyst - 1st / 2nd Line
Salary: £20,000 - 25,000 + Benefiits + On call
Hampshire; Southampton, Winchester area

A 1st / 2nd Line Software Support Analyst is required to join a busy IT team in supporting the companies bespoke software products. The successful candidate will have excellent communication and customer service skills and a keen interest in computer systems.

The company invest heavily in the continual development of its products meaning the support team must be able and willing to learning new technologies and products when required.

Responsibilities include:

* 1st Line technical support.
* Escalation of support issues where necessary.
* Logging of support calls.
* Liaison with 3rd party support and development teams.
* Regularly reporting on progress of tasks and projects.
* Happy working to KPI's

Essential skills and experience:

* Good all round skills in information and communications technology environments
* 2 years+ in a similar support role
* Experience with Linux and Windows OS
* MS SQL Scripting experience is highly desirable
* Strong communication skills.
* Willingness to learn new technology as required.
* Full UK Driving License.

To apply for this position please apply to this ad or email