Sales Support Executive - FX Payments

Recruiter
Cynosure Search
Location
London, South East England
Salary
25000.0000
Posted
10 Jul 2017
Closes
09 Aug 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Our client is a market intelligence company with a sole focus on high grade, independent, real market data on the FX and International payments sector. They work with the leading banks and payments companies around the globe.

Sales Support Executive Job brief:

We are looking for a Sales Support Executive to join the team. You will provide support to the sales team and respond to customer and prospect queries. The ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.

Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

Responsibilities:

• Provide troubleshooting assistance for client on boarding, account statuses and relevant problems

• Provide data and guides to help the sales team

• Manage sales tracking tools and report on important information

• Keep record of sales trends

• Liaise with development team to communicate client requests.

• Stay up-to-date with new product and feature launches and ensure sales team is on board

• Review pending orders and specific customers requests to ensure excellent customer service and customer experience

• Suggest sales process improvements

Requirements:

• 2 years proven work experience as in a Sales Support role

• Bachelor degree (minimum 2:1) in Economics or similar relevant field

• Hands on experience with Google Suite (Drive, Docs, Mail, Calendar etc.)

• Proficiency with MS Office Suite, particularly MS Excel

• In-depth understanding of sales principles and customer service practices

• Excellent communication skills

• Strong organisational, analytical and multitasking skills

• High attention detail