Care Coordinator

Recruiter
Amber Home Carers Ltd
Location
London
Salary
£18000 - £23500/annum Company pension scheme, Pool car
Posted
10 Jul 2017
Closes
09 Aug 2017
Sector
Public Sector
Contract Type
Permanent
Hours
Full Time
We are recruiting for a full-time Care Coordinators to join our independent domiciliary care company in our branches in Mortlake (SW14) and Staines (TW14).
The successful applicant will join the care management team which is responsible for the smooth running of the care service provided to our clients.

PURPOSE OF THE ROLE

The Care Coordinator will work as part of the care management team and will manage a caseload of clients under the supervision of the Registered Manager to ensure the smooth delivery of their care packages.
The Care Coordinator will liaise with clients, their families or representatives, and community services in order to provide effective and well-managed care. They will be part of setting the high standard of care that we expect across the Company and will support care workers in their role.
We are currently implementing a new digital system of recording client care notes. The Care Coordinator will be required to adopt this new system and support the implementation of it across the workforce.
You will be working closely with the Registered Manager and two other Care Coordinators. You will need to communicate effectively with your colleagues to ensure that all duties are completed accurately and efficiently.

JOB DESCRIPTION

Reporting to the Registered Manager
It is the responsibility of the Care Coordinator to assist the Registered Manager to organize the day to day running of the service provision through the Policies, training, supervision and guidance provided by the Company.
It is the responsibility of the Care Coordinator to support the Registered Manager in achieving the aims and objectives of the Company and achieving the level of quality in the service provided to the Service Users in accordance with the Company’s Quality Assurance Policy.
To assist the Registered Manager in marketing the services provided by the Company and liaising with commissioners, prospective Service Users, health professionals and other agencies connected with training and development of the service.

DUTIES AND RESPONSIBILITIES

Case load management
- Manage the effective delivery of care to the clients on your case load.
- Maintain full and complete knowledge of the clients on your case load: their care needs; care plans; assessments; schedule of care; regular carers.
- Maintain up to date care plans, risk assessments and client details.
- Attend meetings with clients, their families and/or representatives as required.
- Coordinate with local community teams (e.g. GPs, District Nurses, OTs) to support a holistic approach to care.
- Provide care, when required, to the standards expected of the Company.

Care workers
- Support care workers in their role as required.
- Share in the mentoring responsibilities of new care workers.
- Assist with the training and supervision of care workers.
- Assist care workers to become competent with the new digital care records software.

Administrative
- Respond to emails in an effective and timely manner.
- Competency on CarePlanner (our client management software – training provided).
- Competency on the PASSsystem (our digital care records software – training provided).
- Support the implementation of the PASSsystem software.
- Record phone calls on the phone log.
- Have full knowledge and understanding of the Company policies and procedures.
- Attend staff meetings and mandatory training - including the Care Certificate during probationary period.
- Support the Registered Manager with ad hoc duties as required.
- Share the out of hour’s on-call duties (additional remuneration provided).

HEALTH & SAFETY

To be familiar with the Company’s obligations under the Health and Safety at Work Act 1974 and the other Health and Safety Regulations detailed in the Company’s Health and Safety Policies.
At the direction of the Registered Manager - to carry out risk assessments under the Health and Safety requirements.
To keep the Registered Manager informed of the outcomes and issues that are identified concerning Health and Safety issues.

QUALITY CONTROL

To assist the Registered Manager to implement the monitoring and quality control processes under the Company’s Quality Monitoring Policy.
To assist the Registered Manager in carrying out surveys, monitoring Staff performance, training and supervising Staff in Quality Control assessments.
To be familiar with and to implement the Company’s policies and procedures and all legislative and regulatory requirements relating to the activities of the Company.
To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users.
To represent the Company in a professional manner at all times, on the telephone, face to face or in written communication.
To ensure that telephones are answered promptly and people are spoken to in a polite and respectful manner.

GENERAL:
To assist the Registered Manager in the aim of the Company in providing a quality service by a team of trustworthy, well trained and reliable Care Workers.
Participate in the ‘out of hours’ call rota.
To carry out any other tasks required by the Registered Manager that are commensurate with the level of responsibility.

JOB SPECIFICATION:
Essential:
• Diploma Level 2 in Health and Social Care or equivalent.
• Previous experience in elderly care at a level that reflects the responsibilities of this post.
• Extensive knowledge of caring for the elderly.
• Knowledge and understanding of legislation related to care provision.
• Experienced user of Microsoft Office (particularly Word and Excel) and Microsoft Outlook.
• Experienced user of the Internet.
• Experience user of smartphones and tablets.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Attention to detail.
• Ability to work under pressure to meet deadlines.
• Excellent time management.
• Ability to work independently and take initiative.
• Ability to work with discretion.
• Effective and reliable team player.
• Flexible to the needs of the role.
• Ability to respond to emergencies in a calm and effective manner.
• Full driving licence.

Desirable:
• NVQ 2
• Professional qualification
• Experience as a supervisor or senior care worker or other role within a care providing organisation.
• Knowledge of CarePlanner software
• Knowledge of PASSsystem software

Competencies:
• Dedication and commitment
• Effective team player
• Good communication skills and time management
• Sound understanding of good care principles
• Ability to cope under pressure
• Calm and patient
• Ability to deal with change or emergencies
• Ability to display empathy and understanding
• Flexible and reliable
• Management skills

SKILLS AND ATTRIBUTES
• Dedication and commitment
• Effective team player
• Good communication skills written and verbal
• Good administrative skills
• Good planning and organisational skills – time management
• Sound understanding of the principles of good care
• Ability to cope under pressure
• Calm and patient
• Ability to cope with change
• Ability to empathise and be understanding
• Flexible and reliable
• People management skills